WORK ENVIRONMENT:  A comfortable office environment with approx. 101 employees and ergonomically designed workstations.  The operation runs 24 hours a day, 7 days a week.  This is a mixture of a customer service and operations environment.  The work is fast paced and can be stressful at times. The CMC Outbound Planning Group supports the movement and service for all UPS non-package products by planning, communicating, and coordinating with the WFF, Worldport, Network Planning, CRG, CMG, Carrier Relations, ULD Control, CHFs & CSIs, Gateways, and UPS Airlines Contingency.  

JOB SUMMARY:  The CMC Administrative Assistant is responsible to provide quality customer service to both our internal and external customers via telephone and electronic communication. This position works with non-package volumes; helps with alternate flows, executes operational needs, helps with problem resolution and data analysis.  This position also works closely with air and truck operations on the prioritization and movement of non-package products within the UPS network and assists with projects and reports as needed.  Works with customer service centers and Gateways to provide logistic solutions.

JOB DESCRIPTION:  The Administrative Assistant is responsible for evaluating, planning, and communicating any SCS freight, Air Cargo, USPS, WWEF and ULD resupply holding in SDF after completion of the 1DA sort or moving through the UPS network.  Of equal importance is the execution and integrity of all outbound routings in relation to service. This position uses multiple resources that include, but are not limited to, Air Hub, E2K, Acoms, Load Handling, WFCM, SCS Intranet, EPTS/FTS, Unisys, and ACDS. The job also includes processing customer requests for bookings, tracing shipments and providing customers with accurate and reliable information about the Air Cargo Service, North American Air Freight and USPS volumes.

REQUIRED SKILLS:  Understanding of office procedures. Working knowledge of Microsoft Office Products.   

ADDITIONAL SKILLS:  Experience in customer service, data management, and Load Planning are preferred.

INTERPERSONAL SKILLS:  Has the ability to handle stressful situations.  Ability to work with little supervision.  Must be dependable, flexible, open-minded and willing to learn and grow with the department.  Must have strong analytical and problem solving skills and be able to project confidence in the course of their duties. Must possess good customer service skills including decision making, multi-tasking, organizational skills, and can work in a team environment. Must be customer focused and detail oriented.  Has excellent communication skills (written and oral) and conflict resolution skills. Highly motivated, positive and persistent team player. Enjoys continuous learning.

UPS is an equal opportunity employer. UPS does not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law

Founded on a $100 loan in 1907, 2 teenage boys opened up a messenger service in a 6 by 17 foot office located just below the sidewalk on Second Avenue and Main Street in Seattle, WA. Messengers ran errands, carried notes, hand baggage, and delivered trays of food for customers. They also delivered packages, traveling by streetcars and bicycles for longer trips, and later using motorcycles.