Are you highly organized, self-motivated, and eager to work in a fast-paced environment? If so, UPS wants to hear from you! We are looking for a qualified Collections Associate to showcase their dynamic skills.

The GBS Collections Associate performs collection responsibilities according to established procedures. He/She impacts the organization by improving cash flow, minimizing delinquency, reducing Days Sales Outstanding, and limiting bad debt exposure. This position requires extensive communication with customers via telephone and/or written correspondence to attempt to bring resolution to unpaid accounts. Limited product, service, or business unit knowledge utilized.

RESPONSIBILITIES AND DUTIES

• Identifies and resolves basic and routine issues impacting payment
• Overcomes customer objections concerning payments and assists them in understanding their account terms
• Utilizes payment options and negotiates payment arrangements
• Follows prescribed escalation procedures
• Provides thorough, efficient, and accurate updates to customer and other stakeholder information using various software programs including UPS proprietary programs
• Submits recommendations to write-off account balances
• Monitors and maintains assigned queue of customer accounts

KNOWLEDGE AND SKILLS

• Strong verbal and written communication skills, with the ability to effectively and professionally present information and respond to questions
• Basic analytical and problem resolution skills
• Desire to work in a position requiring extensive phone and email communication
• Ability to work in a highly measured, fast-paced, production environment
• Prior phone center and/or collections experience
• Bachelor’s Degree in Business related field - Preferred
• Proficiency in Microsoft Office applications
• Experience handling objections and gaining commitment

UPS is an equal opportunity employer. UPS does not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law

Founded on a $100 loan in 1907, 2 teenage boys opened up a messenger service in a 6 by 17 foot office located just below the sidewalk on Second Avenue and Main Street in Seattle, WA. Messengers ran errands, carried notes, hand baggage, and delivered trays of food for customers. They also delivered packages, traveling by streetcars and bicycles for longer trips, and later using motorcycles.