JOB SUMMARY

GBS Customer Care representatives are responsible for Delivering Exceptional Customer Experiences. Represent UPS Customer Care by interacting with customers throughout their UPS journey to provide an easy,quick, and enjoyable personalized experience. This position helps UPS deliver excellent service and create value for our customers by following processes and providing solutions to customers that enable growth. Excellent candidates will help UPS improve by identifying barriers to employee and customer success and exemplifying a United Problem Solver spirit.  

        OTHER DUTIES

• Deliver exceptional customer experiences

• Help customers with questions about their packages and work with other UPSers to find solutions to facilitate delivery when necessary

• Maintain awareness of performance goals and results

• Accountable for meeting or exceeding “Key Performance Indicator” metrics like Customer Survey Scores, Quality, Customer Impact Time, and Adherence to Schedule

• Submit ideas and solutions to improve the UPS experience

  PREFERRED COMPETENCIES & SKILLS

• Ability to thrive in a team environment.

• Strong customer service skills and listening skills.

• Strong written and verbal communication and problem solving.

• Manage multiple tasks simultaneously in a fast paced environment with minimal supervision and a high attention to detail.

• Energetic and enthusiastic.

• Responsible and resilient.

• Adaptable to change.

  MINIMUM QUALIFICATIONS

• Customer Service or General Administrative Experience – Preferred

UPS is an equal opportunity employer – race/color/religion/sex/national origin/veteran/disability/sexual orientation/gender identity

Founded on a $100 loan in 1907, 2 teenage boys opened up a messenger service in a 6 by 17 foot office located just below the sidewalk on Second Avenue and Main Street in Seattle, WA. Messengers ran errands, carried notes, hand baggage, and delivered trays of food for customers. They also delivered packages, traveling by streetcars and bicycles for longer trips, and later using motorcycles.