The Customer Experience Strategy Analyst is responsible for developing and administering surveys, analyzing survey data, and communicating results of the survey data analysis to key stakeholders throughout the organization. You'll be responsible to gather additional data and perform analyses necessary to develop and evaluate the GBS Customer Experience Strategy.
The Customer Experience Strategy Analyst consults with internal subject matter experts to assist in identifying the best approach to gathering information and solving business issues. They'll conduct detailed external analysis to help develop a current and future view of markets. In addition, they'll provide information on current UPS capabilities and performance including profiles of current UPS customers.
RESPONSIBILITIES AND DUTIES
KNOWLEDGE AND SKILLS
UPS is an equal opportunity employer. UPS does not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law