Are you a current college junior or senior pursuing a degree in Management Information Systems, Industrial Engineering, Information Technology or Business Analytics, or a recent graduate within the last 24 months? If so, we want to hear from you! UPS Global Business Services (GBS) is looking for a dynamic Customer Service Technology Support intern who is eager to obtain real-world, hands-on business experience.

The GBS Customer Service Technology Support intern will be responsible for analyzing and developing methodologies to assist in the implementation of new technology projects.

RESPONSIBILITIES AND DUTIES

• Manages pilot applications based on user stories
• Creates project schedule(s) to meet business needs
• Manages projects using business strategy methods

KNOWLEDGE AND SKILLS

• Ability to facilitate meetings and conduct concrete business analysis
• Experience using agile development methodology to realize project goals
• Proficient in Bizagi
• Proficient in Salesforce Service Cloud administration or other process mapping software
• Excellent written and verbal communication skills

UPS is an equal opportunity employer. UPS does not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law

Founded on a $100 loan in 1907, 2 teenage boys opened up a messenger service in a 6 by 17 foot office located just below the sidewalk on Second Avenue and Main Street in Seattle, WA. Messengers ran errands, carried notes, hand baggage, and delivered trays of food for customers. They also delivered packages, traveling by streetcars and bicycles for longer trips, and later using motorcycles.