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GBS Customer Support Representative - STA/USPS

Learn more about UPS
UPS

UPS

GBS Customer Support Representative - STA/USPS

Overland Park, KS
Full Time
Paid
  • Responsibilities

    UPS Global Business Services is seeking a dynamic Customer Support Representative to support the Human Resources Service Center and manage the Security Threat Assessment Process. If this sounds like your ideal opportunity, we want to hear from you!

    RESPONSIBILITIES AND DUTIES

    • Receives and processes STA/USPS applications for all domestic UPS RRDDs as assigned or retrieved from RNT
    • Ensures application information is complete and accurate
    • Creates and completes cases in HRHD
    • Enters STA application information into the Transportation Security Administration (TSA) website
    • Submits USPS application packets to the USPS for approval
    • Uploads and archives STA applications and USPS approval letters to HR SIR
    • Interacts with all levels of management and district personnel
    • Handles confidential and sensitive information tactfully and with discretion
  • Qualifications

    KNOWLEDGE AND SKILLS

    • 1 year general office support or call center experience in a fast paced office environment, preferably 2+ years
    • Strong customer service skills and professionalism
    • Ability to interact with all levels of management, both internally and externally
    • Detail oriented with ability to document and maintain accurate records
    • Team player with strong interpersonal skills
    • Concise written and verbal communication skills
    • Strong analytical, problem solving, research and time management skills
    • Demonstrated ability to manage multiple tasks under minimal supervision
    • Working knowledge of Microsoft Office (Word, Excel and Access), database systems and Adobe
    • Ability to type 30 WPM

    UPS is an equal opportunity employer. UPS does not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law

  • Industry
    Package/Freight Delivery
  • About Us
    Founded on a $100 loan in 1907, 2 teenage boys opened up a messenger service in a 6 by 17 foot office located just below the sidewalk on Second Avenue and Main Street in Seattle, WA. Messengers ran errands, carried notes, hand baggage, and delivered trays of food for customers. They also delivered packages, traveling by streetcars and bicycles for longer trips, and later using motorcycles.