The GBS Training Specialist is responsible for supporting the activities of the GBS processes Training Group. He/She provides technical support and develops and maintains the structure and functionality of the primary technical applications used by the group. This position documents and maintains a user guide for the training website and ensures timely postings of training content to the GBS library and other applications.

The GBS Training Specialist analyzes information from surveys and summarizes results to recommend enhancements, functionality, usability, etc. They'll coordinate the distribution of training content and materials to the field to support training delivery. This position generates and distributes reports to assist managers in developing training plans and training budgets. They'll incorporate new design and functionality requirements into the GBS training web sites to keep primary user groups (i.e., the field, Corporate Sales, and the Process Manager) informed of the location and status of training information. The GBS Training Specialist also provides technical and other support to GBS training web site users to ensure issues are resolved in a timely manner.

RESPONSIBILITIES AND DUTIES

• Acts as a subject matter expert to provide users with information regarding various training application features, capabilities and limitations to ensure production issues are addressed quickly
• Acts as a communication liaison between the users, training contacts, process contacts and others to meet the business needs
• Organizes, announces and hosts multiple weekly training calls
• Creates and maintains several global distribution lists to meet communication needs
• Establishes permissions to multiple training utilities to assure production needs of the user are met
• Establishes SharePoint work flows to create an effective form of feedback between users, process contacts and training contacts
• Assists training contacts with various project development tasks, such as the creation of surveys, memos, etc., to meet the business needs
• Generates and distributes reports to assist in the development of training plans and budgets
• Performs a variety of tasks specific to assigned projects to support project needs

KNOWLEDGE AND SKILLS

• Detail Orientation: Captures/documents specific and accurate information; learns subjects thoroughly and in detail; completes work with thoroughness; supplies appropriate details when requested; maintains organized files
• Report Generation: Possesses ability to generate simple reports using basic functions in software, and/or writing basic queries; identifies information required to complete reports and identifies existing reports generated by others
• Technical Writing: Demonstrates a general understanding and use of grammatical rules; expresses ideas clearly and concisely; explains the relationship of effective writing to business objectives
• Technical Support: Knowledge of Learning Management System administration, especially UPS University - Preferred
• Experience effectively writing business objectives - Preferred
• Experience providing technical and application support - Preferred
• Experience with Call Center Analytics - Preferred

UPS is an equal opportunity employer. UPS does not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law

Founded on a $100 loan in 1907, 2 teenage boys opened up a messenger service in a 6 by 17 foot office located just below the sidewalk on Second Avenue and Main Street in Seattle, WA. Messengers ran errands, carried notes, hand baggage, and delivered trays of food for customers. They also delivered packages, traveling by streetcars and bicycles for longer trips, and later using motorcycles.