The Freight Forwarding District Account Executive develops new business and maintains existing business in the middle market (e.g., $60 thousand to $2 million) range. This position engages in conversion, penetration, and retention of accounts within an assigned geographic area. Primary duties include identifying, positioning and expanding opportunities for domestic and international freight.
This position promotes internal business relationships (e.g., UPS Package, Sales Service Centers) to identify opportunities for sharing business leads and conducting joint sales calls. He/she supports customers to ensure committed offerings (e.g., accurate billing, shipping times, pricing and other services) are delivered.
Major responsibilities of this position are to generate revenue growth and provide comprehensive customer service. This position produces revenue growth by identifying decision makers, coordinating customer meetings, and developing comprehensive pricing strategies for bundled contracts to enhance customer business. Customer service duties include providing customer tracking and shipment status to answer inquiries, and educating and training customers on technology solutions for tracking, pricing, and reporting. The Freight Forwarding District Account Executive assists in establishing standard operating procedures (SOPs) for meeting customer expectations and works with Accounts Receivable to resolve billing disputes.
Other Duties
Founded on a $100 loan in 1907, 2 teenage boys opened up a messenger service in a 6 by 17 foot office located just below the sidewalk on Second Avenue and Main Street in Seattle, WA. Messengers ran errands, carried notes, hand baggage, and delivered trays of food for customers. They also delivered packages, traveling by streetcars and bicycles for longer trips, and later using motorcycles.