UPS is seeking a dynamic Express Critical Inside Sales Specialist to retain and grow customer business. He/She uses available resources to learn customers’ businesses, identify business needs, and proactively contact customers to position UPS’s products and services to meet their needs. This position is responsible for prioritizing customer opportunities, focusing attention on accounts with the greatest opportunity and likelihood of success, creating contacts, monitoring contractual compliance, and answering customer questions. The Inside Sales Specialist works with sales managers, account executives (AEs), and sales support representatives (SSRs) to coordinate account strategies and contract agreements, as well as provide appropriate account alignment. 

RESPONSIBILITIES AND DUTIES

• Uses the company systems and tools to research account managers’ current strategies and account information on the contract to select selling strategies for accounts
• Contacts account managers, AEs, SSRs and uses automated systems to learn about their current selling strategies and customer contracts
• Uses sales tools to research customer businesses and prioritize new and lost business opportunities and identify opportunities for retaining existing customers
• Calls customers to identify their business needs, sell additional products and services, and retain current business
• Questions customers to learn about their businesses and industries, go-to-market strategies, corporate structures, and shipping needs
• Responds to customer questions, complaints, and inquiries to meet customer needs
• Maintains relationships with customers by assisting them and acting as their advocate in resolving service issues (e.g., claims, damages, etc.)
• Enters sales leads into the Customer Relationship Management (CRM) system to coordinate inside and external sales and to maximize business opportunities
• Records and updates account activity (e.g., call notes, billing updates, etc.) to ensure customer information and interactions are accurately documented

KNOWLEDGE AND SKILLS

• Demonstrates a basic understanding of products, services, and customer facing technology solutions offered by UPS along with their features and business applications; describes general customer profiles targeted by the company
• Demonstrates a general understanding of ways to identify and measure the current needs of the customer or business; uses the business need to help define the project’s requirements
• Demonstrates a basic understanding of competitor’s tactics, product/service offerings, and strategies; translates competitor performance and actions into implications for UPS
• Works with others to research stakeholders' and key decision-makers' needs, requirements, and perspectives; describes in general terms customer characteristics, preferences, history, processes and constraints; lists what products and services are currently used by customers; uses knowledge of customers to provide input into which products or features to promote
• Understands customer’s general business needs and knows the account status; may provide information about accounts for use in planning account strategy
• Demonstrates a general knowledge of techniques for soliciting and gathering information
• Establishes and maintains entry level contacts in customer organizations; builds relationships to further understand customers’ business and objectives
• Demonstrates a basic understanding of supply chain concepts; identifies issues within a supply chain
• Bachelor's Degree (or internationally comparable degree) - Preferred
• Sales experience - Preferred

UPS is an equal opportunity employer. UPS does not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law

Founded on a $100 loan in 1907, 2 teenage boys opened up a messenger service in a 6 by 17 foot office located just below the sidewalk on Second Avenue and Main Street in Seattle, WA. Messengers ran errands, carried notes, hand baggage, and delivered trays of food for customers. They also delivered packages, traveling by streetcars and bicycles for longer trips, and later using motorcycles.