Inside Sales Representative (Phoenix, AZ)

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Inside Sales Representative (Phoenix, AZ)

Phoenix, AZ
Full Time
  • Responsibilities

    Are you a recent grad looking for your first professional business development role or a graduate with a few years of sales experience? Consider bringing your skills to UPS to help bring global solutions to big global business. If you are highly motivated, enjoy client interactions, and are looking for a long-term career, you can get there with UPS! The Inside Sales Representative (ISR) could be the perfect opportunity for you to bring your consultative nature to the front-line of a Fortune 50 organization.

    Job Summary

    The ISR is responsible for retaining and growing UPS Small Package customer business. He/she uses available resources to learn customers’ businesses, identify business needs, and proactively contact customers to position UPS’s Small Package products and services to meet their needs. This position is responsible for prioritizing customer opportunities and focusing attention on accounts with the greatest opportunity and likelihood of success. The ISR also creates contacts, monitors contractual compliance, and answers customer questions.

    The ISR is an entry-level sales position that requires successful completion of the UPS Sales Academy training program. This training program is a 6-week academy located on-site at the UPS Inside Sales facility in Greenville, SC.

    The primary focus of this position is to plan and conduct sales calls to address customer needs, sell additional products and services, retain current business, and follow up on leads. This position builds relationships with key decision makers and acts as a customer advocate. The ISR researches competitors’ strategies and offerings, and uses product knowledge to generate solutions that meet customer needs and business objectives. Pre-call duties include using automated sales tools to perform research into customers’ businesses and account information in order to develop appropriate selling and pricing strategies.

    Other Duties

    • Respond to and resolve customer inquiries, complaints and issues.
    • Coordinate opportunities and strategies with other Non-National sales team members.
    • Maintain knowledge of UPS products and services to develop appropriate sales solutions.
    • Review customer shipping practices to ensure contractual compliance.
    • Determine customer discounts and write new contracts.
    • Educate customers on using service channels to expedite problem resolution.
    • Provide compelling value proposals to potential and existing customers.
  • Qualifications

    Preferred Competencies

    • Applies financial expertise by analyzing and evaluating financial data, patterns and trends to determine the financial impact of a decision on the customer and the company.
    • Applies knowledge of customer business models and operating structures and offers logistic sales solutions that support the customer’s strategic business objectives.
    • Applies knowledge of the features and business applications of services, products and customer-facing technology offerings and solutions.
    • Assesses, identifies, measures and monitors customer or business needs in order to make decisions and take appropriate actions.
    • Builds business partnerships and develops key customer relationships to maximize account profitability.
    • Understands the customer’s business and aligns account strategies to customer goals.
    • Conducts competitive analysis of competitor’s offerings and strategies, and maintains awareness of competitive environment.
    • Conducts customer analysis to identify customer needs, determine the impact of products/services on customers, and identify which products, services and features to promote to current/potential customers.
    • Creates and develops strategies and plans for effectively managing accounts.
    • Solicits information using information gathering techniques such as asking open and closed-ended questions, probing for details, and interviewing others to obtain additional information.

    UPS is an equal opportunity employer – race/color/religion/sex/national origin/veteran/disability/sexual orientation/gender identity

  • Industry
    Package/Freight Delivery
  • About Us
    Founded on a $100 loan in 1907, 2 teenage boys opened up a messenger service in a 6 by 17 foot office located just below the sidewalk on Second Avenue and Main Street in Seattle, WA. Messengers ran errands, carried notes, hand baggage, and delivered trays of food for customers. They also delivered packages, traveling by streetcars and bicycles for longer trips, and later using motorcycles.