The ISR is responsible for retaining and growing UPS Small Package customer business. He/she uses available resources to learn customers’ businesses, identify business needs, and proactively contact customers to position UPS’s Small Package products and services to meet their needs.

This position is responsible for prioritizing customer opportunities and focusing attention on accounts with the greatest opportunity and likelihood of success. The ISR also creates contacts, monitors contractual compliance, and answers customer questions.

• Applies financial expertise by analyzing and evaluating financial data, patterns and trends to determine the financial impact of a decision on the customer and the company.
• Applies knowledge of customer business models and operating structures and offers logistic sales solutions that support the customer’s strategic business objectives.
• Applies knowledge of the features and business applications of services, products and customer-facing technology offerings and solutions.
• Assesses, identifies, measures and monitors customer or business needs in order to make decisions and take appropriate actions. Builds business partnerships and develops key customer relationships to maximize account profitability.
• Understands the customer’s business and aligns account strategies to customer goals.
• Conducts competitive analysis of competitor’s offerings and strategies, and maintains awareness of competitive environment.
• Conducts customer analysis to identify customer needs, determine the impact of products/services on customers, and identify which products, services and features to promote to current/ potential customers.
• Creates and develops strategies and plans for effectively managing accounts. Solicits information using information gathering techniques such as asking open and closed-ended questions, probing for details, and interviewing others to obtain additional information.

Benefits Offered

Founded on a $100 loan in 1907, 2 teenage boys opened up a messenger service in a 6 by 17 foot office located just below the sidewalk on Second Avenue and Main Street in Seattle, WA. Messengers ran errands, carried notes, hand baggage, and delivered trays of food for customers. They also delivered packages, traveling by streetcars and bicycles for longer trips, and later using motorcycles.