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Package Process Management (PPM) Specialist

Learn more about UPS


Package Process Management (PPM) Specialist

Parsippany, NJ
Full Time
  • Responsibilities


    The Package Process Management (PPM) specialist works individually, or on small teams, to provide support and enhancements to existing and new operations systems to ensure projects are aligned with the corporate strategy. You'll serve as a liaison between stakeholders, software developers, and end users. This position gathers business requirements, initiates feasibility studies, and maintains data for the project's life cycle. You'll also create and develop functional design requirements, user acceptance test (UAT) scripts, UAT lab testing, and updates user manuals to ensure functionality data is current.


    • Analyzes business processes and customer requirements.
    • Creates functional business rules & external system design(s).
    • Reports application defects to IS to ensure resolution prior to deployment.
    • Analyzes data and provide recommendations based on findings.
    • Creates training documentation and procedural manuals.
    • Creates and executes test scripts to ensure applications meet end users' needs.
    • Responds to systems' usability ad hoc requests to ensure clarification of the systems' functionality.
    • Acts as a representative for UPS applications across all levels of the organization.
  • Related Article
  • Qualifications


    • Detail Orientation: Captures/documents specific and accurate information; learns subjects thoroughly and in detail; completes work with thoroughness; supplies appropriate details when requested; maintains organized files.
    • Report Generation: Possesses ability to generate simple reports using basic functions in software, and/or writing basic queries; identifies information required to complete reports and identifies existing reports generated by others.
    • Small Package Operations Knowledge: Demonstrates and explains proper processes, procedures and methods for small package operations; demonstrates a basic knowledge of common tools, equipment, and technology used within the operation.
    • Technology Knowledge: Demonstrates a general understanding of technology used by the company; communicates basic technological concepts and terminology; applies standard technology in daily work.
    • Work Methods, Processes, Flows Analysis: Identifies routine work methods/processes/flows to analyze; describes in general terms, process capability studies; describes the basic steps in analysis of data related to people, technology, or information.


    • Bachelor’s Degree (or internationally comparable degree) – Engineering, Engineering Management, Industrial Engineering, or related discipline – Preferred

    UPS is an equal opportunity employer. UPS does not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law

  • Industry
    Package/Freight Delivery
  • About Us
    Founded on a $100 loan in 1907, 2 teenage boys opened up a messenger service in a 6 by 17 foot office located just below the sidewalk on Second Avenue and Main Street in Seattle, WA. Messengers ran errands, carried notes, hand baggage, and delivered trays of food for customers. They also delivered packages, traveling by streetcars and bicycles for longer trips, and later using motorcycles.