JOB SUMMARY

The UPS Store, Inc., a wholly owned subsidiary of UPS is the world's largest franchisor of retail shipping, postal, printing and business service centers. The UPS Store® has over 4,800 independently owned locations in the U.S., Puerto Rico and Canada. We offer competitive salaries and a comprehensive benefits package that includes health, dental, 401(k) with company match, retirement plan, tuition reimbursement, discounted stock purchase plans and more.

The Project Manager manages the overall project implementation (e.g., project communications, risk mitigation, resource coordination, issue resolution for projects encompassing multiple geographies, regions, districts, products, services, etc.). He/She is responsible for defining the deployment strategy and obtaining sign-offs from the stakeholders. This position works with Business and Information Technology to identify implementation criteria, design the implementation roll-out plan, manage post- implementation audits, and serve as the primary contact throughout the project's implementation. The Project Manager may also manage multiple implementation teams and provides ongoing analysis of implementation project plans, statistics, outcomes, lessons learned, and post-implementation audits. This position oversees managers and/or supervisors.

OTHER DUTIES

• Serves as the project implementation primary contact and cross-functional team leader to identify implementation criteria, obtain stakeholder sign-off, and support communications.
• Implements plan definition for projects encompassing multiple geographies, regions, products, and services to ensure an effective project plan is delivered.
• Collaborates with stakeholders to define criteria and constraints associated with implementation scope and deployment strategy to ensure an effective project implementation.
• Develops deployment roles, responsibility definitions, and deployment strategies, and obtains stakeholder sign-off to ensure an effective project plan.
• Manages project lifecycles, including project scope, resources, schedule, initiation, start-up/design, building, and deployment to see projects from beginning-to-end.
• Develops project plans (i.e., detailed plan, milestones, and work breakdown structures) and assigns tasks to resources to ensure that the project will be completed on time and according to specifications.
• Ensures affected functions or groups are identified and works with them to negotiate process changes, ownership of processes, and to manage project impact.
• Designs and implements communication plans to ensure those affected by projects are informed and updated.
• Follows up with assigned resources formally (e.g., status meetings, etc.) and informally to continuously manage the productivity of the team, project timelines, and deliverables.
• Balances multiple projects and deployment schedules to meet stakeholder goals and expectations.

PREFERRED COMPETENCIES

• Budget Management: Creates new budgets; identifies and takes corrective actions to bring areas in line with budget; appropriately allocates available funds.
• Establishes Metrics and Performance Tools: Selects the most appropriate method(s) for conducting gap analysis and performance assessment; establishes performance measures (e.g. balance scorecard measures); investigates and determines root cause(s) of performance problems; identifies areas for improvement in measures and measurement methods and makes recommendations for changes.
• Negotiation: Uses multiple strategies to persuade others; identifies and removes barriers to agreements; wins concessions effectively; provides input into future negotiation processes or strategies.
• Project Management: Develops project management plans and leads the implementation for moderately complex and medium duration projects as well as basic programs; defines most of the initiatives project needs and cross-functional roles/responsibilities throughout the project life cycle; develops recommendations on best way to fulfill the project requirements given the current project and organizational dynamics; overcomes basic organizational resistance to cross-functional demands; demonstrates ability to successfully apply the project management discipline and remains current on project management practices and tools.
• Project Planning: Develops and executes project management plans for basic projects of short duration requiring limited coordination and resources; supports initiatives with well-defined project needs and cross-functional roles/responsibilities throughout the project life cycle; manages minimal organizational resistance to cross-functional project demands; employs project management tools and technology (e.g., Microsoft Project, Program Management Group website, etc.) appropriately.
• Projects, Programs or Processes Design and Development: Defines business requirements for projects and/or processes; develops and validates components of routine projects, programs, or processes; ensures components meet design specifications; identifies root causes of typical development problems; pilot tests prototypes.
• Supply Chain Management: Integrates a broad knowledge of supply chains within customer organizations to solve complex customer problems; develop strategies to meet the customer’s supply chain needs.
• Work Methods, Processes, Flows Analysis: Independently conducts standard analyses to identify problems in methods, processes, or workflow; interprets results of analyses; recommends solutions to address identified requirements, problems, or inefficiencies.

MINIMUM QUALIFICATIONS

• Project Management Certification – Preferred

UPS is an equal opportunity employer – race/color/religion/sex/national origin/veteran/disability/sexual orientation/gender identity

Founded on a $100 loan in 1907, 2 teenage boys opened up a messenger service in a 6 by 17 foot office located just below the sidewalk on Second Avenue and Main Street in Seattle, WA. Messengers ran errands, carried notes, hand baggage, and delivered trays of food for customers. They also delivered packages, traveling by streetcars and bicycles for longer trips, and later using motorcycles.