We’re the obstacle overcomers, the problem get-arounders. From figuring it out to getting it done… our innovative culture demands “yes and how!” We are UPS. We are the United Problem Solvers.

About this role:

Members of Customer Information Management (CIM) work as the liaison between business groups and the technical teams at UPS Information Technology to create solutions that are the most efficient and cost effective product to meet the needs of the business. They resolve risks and issues in a timely fashion that allows for critical paths not to be impacted. They analyze competitor’s offerings as well as provide production support for individual customer issues and system wide impacts (outages, security issues, etc…)

The Senior User Representative supports applications and systems. He/She supports projects and initiatives across all aspects of the enterprise. He/She supports requirements with business, customers, vendors and internal stakeholders. He/She compiles information and maintains the assigned systems and applications through verifying and monitoring production support inquires. This position may supervise User Specialists and/or Senior User Specialists.

• He/ She analyzes business processes and customer/vendor requirements, determines impacts, escalates issues, and follows progress to ensure resolution prior to deployment.
• He/ She collaborates with Technical Teams, Staff, and Users
• Supports Customer and Vendor Inquiries, coordinates the business and functional requirements, creates and distributes key documentation for internal use as well as for external parties
• Responsible for User Acceptance Testing (UAT)
• Analyzes work methods and looks for and implements process improvements
• Participates in special projects such as Technology Migration Projects.

Minimum Qualifications:

• Intermediate level proficiency with Microsoft Office
• Experience in working with Customer Technology & Innovation Program releases
• Strong attention to detail, learns subject material thoroughly and accurately, and captures information accurately.
• Strong organizational, time management and communication skills
• Ability to multi-task in a fast-paced team environment
• Excellent writing skills and experience with creating business and technical documentation
• Bachelor's degree in Computer Science, Information Systems, Business or a related field.

Preferred Qualifications:

• Preferred Experience with Data Warehouse, SQL experience, and Database development.

Founded on a $100 loan in 1907, 2 teenage boys opened up a messenger service in a 6 by 17 foot office located just below the sidewalk on Second Avenue and Main Street in Seattle, WA. Messengers ran errands, carried notes, hand baggage, and delivered trays of food for customers. They also delivered packages, traveling by streetcars and bicycles for longer trips, and later using motorcycles.