Are you looking to make an impact with your customer service acumen? UPS Supply Chain Solutions is seeking a Senior Customer Support Representative to impact Customer Relations. You'll evaluate Domestic and International Pricing templates for completeness, accuracy and compatibility with E2K Pricing and Rating systems and works cross-functionally with Pricing, Sales and Operations to ensure customer agreements are properly interpreted.

RESPONSIBILITIES AND DUTIES

• Ensures pricing proposals conform to corporate and system guidelines
• Participates in root cause analysis of E2K Pricing and Rating issues affecting customers around the world
• Identifies areas of opportunity for Pricing and Rating system enhancements that improve efficiency and rating capabilities
• Assists in educating fellow employees on E2K Pricing and Rating functionality
• Implements scheduled pricing updates for all Special Customer rates, General Commodity rates and Special Pricing actions
• Verifies completed rate implementations for rate accuracy and adherence to established Sarbanes Oxley control points

KNOWLEDGE AND SKILLS

• Demonstrates excellent verbal and written communication skills
• Possesses in-depth knowledge of E2K Pricing Applications, E2K Rating Logic, service offerings, Pricing Policies and Procedures, Terms and Conditions of Contract
• Self-starter with good organizational and problem-solving skills
• Proficient in Microsoft Office products or equivalent software
• Minimum of four years' experience in transportation-related field, through combination of college and/or business experience - Preferred

UPS is an equal opportunity employer. UPS does not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law

Founded on a $100 loan in 1907, 2 teenage boys opened up a messenger service in a 6 by 17 foot office located just below the sidewalk on Second Avenue and Main Street in Seattle, WA. Messengers ran errands, carried notes, hand baggage, and delivered trays of food for customers. They also delivered packages, traveling by streetcars and bicycles for longer trips, and later using motorcycles.