JOB SUMMARY
The Account Management Representative is responsible for retaining and growing UPS Capital's customer business. He/She must be able to work an 8 hour shift (8 am-8 pm). This position uses available resources to learn customers’ businesses, identify business needs, and proactively contact customers to review UPS Capital’s products and services and meet their needs. The Account Management Representative is responsible for prioritizing customer opportunities, focusing attention on accounts with the greatest opportunity and likelihood of success, creating contacts, answering customer questions. He/She works with account managers, Business Development Officers and sales support representatives to coordinate account strategies and contract agreements, as well as provide appropriate account alignment.
The Account Management Representative maintains relationships with customers by assisting them and acting as their advocate in resolving service issues (e.g., claims, damages, etc.). He/She is responsible for providing direction to successfully onboard new customers to ensure planned revenue growth and customer satisfaction. This position researches customers with declining revenue to identify retention opportunities. The Account Management Representative questions customers to learn about their businesses and industries, go-to-market strategies, corporate structures, and risk mitigation needs. He/She develops internal relationships with Product Managers, Sales, and Operations support staff to enhance customer solutions and responsiveness.
OTHER DUTIES
PREFERRED COMPETENCIES
MINIMUM QUALIFICATIONS
Founded on a $100 loan in 1907, 2 teenage boys opened up a messenger service in a 6 by 17 foot office located just below the sidewalk on Second Avenue and Main Street in Seattle, WA. Messengers ran errands, carried notes, hand baggage, and delivered trays of food for customers. They also delivered packages, traveling by streetcars and bicycles for longer trips, and later using motorcycles.