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Capital Support Services Representative in Atlanta

UPS

UPS

Capital Support Services Representative in Atlanta

Atlanta, GA
Full Time
Paid
  • Responsibilities

    JOB SUMMARY

    UPS Capital is the financial services branch of the company, established to meet the financial needs of the businesses while accelerating money and goods through their supply chains.  By combining financial services with all other UPS capabilities, UPS Capital creates a key link in the UPS global commerce synchronization strategy.

    UPS Capital is currently seeking a Support Services Representative for the Customer Relationship Group. This position is responsible for advanced administrative duties. The ideal candidate will excel in a fast-paced office environment and have strong technology, analytical, oral/written communication, problem solving and time management skills.  The Support Services Representative is responsible for providing timely, efficient and accurate responses/resolution to customer requests for the entire US domestic book of business.  Requests are received via phone and electronic communication.  Resolution may require working internally with the claims site and or field sales.   

    OTHER DUTIES

    • Processing of insurance documentation accurately and efficiently
    • Providing excellent customer service to internal and external customers, via phone and email
    • Ability to work effectively with in-house customers, staff members, and vendors
    • Timely ability to gain working knowledge of PC systems and Operations systems software relevant to the UPS environment
  • Related Article
  • Qualifications

    PREFERRED COMPETENCIES

    • Must have demonstrated ability to manage multiple tasks in a fast-paced environment under minimal supervision with a high level of attention to detail
    • Must have strong analytical, oral and written communication, problem solving and time management skills
    • Must have the ability to work in a time critical environment and manage customer  support challenges
    • Must have professional office and telephone etiquette
    • Must be proficient in Microsoft Office Suite (Outlook, Excel, Word, PowerPoint, Access)

    MINIMUM QUALIFICATIONS

    • A Georgia Property/Casualty Insurance license is preferred OR the candidate must be willing and able to obtain a license; UPS Capital will pay for the course and testing  – Preferred
    • A Bachelor's degree is preferred but not required  – Preferred

    UPS is an equal opportunity employer – race/color/religion/sex/national origin/veteran/disability/sexual orientation/gender identity

  • Industry
    Package/Freight Delivery
  • About Us

    Founded on a $100 loan in 1907, 2 teenage boys opened up a messenger service in a 6 by 17 foot office located just below the sidewalk on Second Avenue and Main Street in Seattle, WA. Messengers ran errands, carried notes, hand baggage, and delivered trays of food for customers. They also delivered packages, traveling by streetcars and bicycles for longer trips, and later using motorcycles.