USER SPECIALIST

We’re the obstacle overcomers, the problem get-arounders. From figuring it out to getting it done… our innovative culture demands “yes and how!” We are UPS.  We are the United Problem Solvers.

ABOUT CUSTOMER INFORMATION MANAGEMENT AT UPS TECHNOLOGY:

The UPS Enterprise Enablement Business Resource Management (BRM) solution delivery group use strategic thinking and technical skills to build relationships and strategies that align the business and IT.  If you join our team, you will be involved with developing these strategic plans while also setting standards and developing roadmaps, business cases, and monitoring tools for successful execution.  We have the business savvy paired with the technical knowledge to ensure we continue our innovative and competitive culture.

ABOUT THIS ROLE:

The ENTERPRISE ENABLEMENT USER SPECIALIST is responsible for supporting the Customer Technology and Innovation Program. The BRM SPECIALIST will represent specific prioritized initiatives that align with the strategies of the Enterprise Enablement SDG. The BRM SPECIALIST provides coordination across stakeholders and multiple systems or Solution Delivery Groups; promote collaborative relationships working with the Project Sponsors and owners, Business Analysts, Domain Architects, and User SMEs from the different areas to address the impact of the implementation of an initiative(s).

RESPONSIBILITIES AND DUTIES:

• Interpret data, analyze results using statistical techniques and provide ongoing reports
• Develop and implement databases, data collection systems, data analytics and other strategies that optimize statistical efficiency and quality
• Acquire data from primary or secondary data sources and maintain databases/data systems
• Identify, analyze, and interpret trends or patterns in complex data sets
• Work with management to prioritize business and information needs
• Locate and define new process improvement opportunities
• Test impacts of a newly introduced process on the current system architecture
• Write business rules that address vulnerabilities within the existing system architecture

KNOWLEDGE AND SKILLS:

• Proven working experience as a data analyst or business data analyst
• Technical expertise regarding data models, database design development, data mining, and segmentation techniques
• Strong knowledge of and experience with reporting packages (Business Objects), and databases (SQL)
• Knowledge of statistics and experience using statistical packages for analyzing datasets (Excel, SPSS, SAS)
• Strong analytical skills with the ability to collect, organize, analyze, and disseminate significant amounts of information with attention to detail and accuracy
• Adept at queries, report writing and presenting findings

PREFERRED QUALIFICATIONS:

• Bachelors in Mathematics, Economics, Computer Science, Information Management, Statistics, or related discipline

This position offers an exceptional opportunity to work for a Fortune 50 industry leader. If you are selected, you will join our dynamic technology team in making a difference to our business and customers. Do you think you have what it takes? Prove it! At UPS, ambition knows no time zone.

UPS is an equal opportunity employer. UPS does not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law

Founded on a $100 loan in 1907, 2 teenage boys opened up a messenger service in a 6 by 17 foot office located just below the sidewalk on Second Avenue and Main Street in Seattle, WA. Messengers ran errands, carried notes, hand baggage, and delivered trays of food for customers. They also delivered packages, traveling by streetcars and bicycles for longer trips, and later using motorcycles.