Company Description

About AbbVie

AbbVie's mission is to discover and deliver innovative medicines and solutions that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people's lives across several key therapeutic areas including immunology, oncology and neuroscience - and products and services in our Allergan Aesthetics portfolio. For more information about AbbVie, please visit us at www.abbvie.com. Follow @abbvie on LinkedIn, Facebook, Instagram, X and YouTube.

Job Description

Uses analytical, business, and technology knowledge to support the effective delivery and continuous improvement of patient support programs. Serves as a technology subject matter resource for systems used to support these services. Partners with cross-functional teams and business stakeholders to understand needs, translate them into requirements, assess processes, and recommend practical solutions. Uses data, process insights, and user feedback to improve quality, productivity, compliance, and the overall experience for internal users, patients, and health care professionals. Leads, develops, and manages a team of Technology Leads to ensure effective resource utilization, strong individual performance, and successful execution of business systems activities.

Responsibilities:

• Determines approach and solution to problem when issue is within scope of own ability. Develops solutions to problems where casual relationships can be identified and precedents exist.
• Applies analytical thinking skills to diagnose and make recommendations on systems. Incorporates knowledge of business and technology to make recommendations. Translates data gathered from user discussions into business requirements. Identifies business/system needs and recommends solutions. Assists with the testing strategies and develops preliminary findings.
• Partners with business to analyze processes and needs, and makes recommendations that are most effective means to satisfy those needs. Analyses the most complex work procedures and job methods and presents concepts to simplify those procedures.
• Work is performed and technical decisions are made with a clear partnership with SMEs in the business. As a result, a strong understanding of the business is required.
• Works effectively with team/group to accomplish organizational goals. Actively participates in client or team meetings by offering suggestions. Provides leadership to project planning.
• Monitors and organizes the efforts of technical and business support staff. Manages projects according to milestones and completes tasks assigned by more experienced analysts and managers. Guides the efforts of less experienced staff.
• Supports the planning, coordination, and execution of projects and process changes, including requirements gathering, testing, tracking milestones, documenting findings, and coordinating follow-up activities.
• Identifies and supports continuous improvement opportunities, including process automation and changes to people, process, or technology. Helps develop process flows, communications, training materials, and rollout plans as needed.
• Provides day-to-day leadership, coaching, and direction to Technology Leads, establishing clear expectations, priorities, and accountability for deliverables.
• Manages employee performance and development, including goal setting, ongoing feedback, performance reviews, and identification of training and development opportunities.

Qualifications

• Bachelor’s degree preferred or equivalent experience to demonstrate technical equivalency
• 3-5 years of specialty pharmacy experience
• Experience developing and generating reports to maximize efficiency
• Experience with continuous improvement preferred
• Project Management experience a plus

Additional Information

​Applicable only to applicants applying to a position in any location with pay disclosure requirements under state or local law: ​

• The compensation range described below is the range of possible base pay compensation that the Company believes in good faith it will pay for this role at the time of this posting based on the job grade for this position. Individual compensation paid within this range will depend on many factors including geographic location, and we may ultimately pay more or less than the posted range. This range may be modified in the future. ​
• We offer a comprehensive package of benefits including paid time off (vacation, holidays, sick), medical/dental/vision insurance and 401(k) to eligible employees.​
• This job is eligible to participate in our short-term incentive programs. ​

Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, incentive, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole and absolute discretion unless and until paid and may be modified at the Company’s sole and absolute discretion, consistent with applicable law. ​

AbbVie is an equal opportunity employer and is committed to operating with integrity, driving innovation, transforming lives and serving our community. Equal Opportunity Employer/Veterans/Disabled.

US & Puerto Rico only - to learn more, visit https://www.abbvie.com/join-us/equal-employment-opportunity-employer.html

US & Puerto Rico applicants seeking a reasonable accommodation, click here to learn more:

https://www.abbvie.com/join-us/reasonable-accommodations.html

AbbVie’s mission is to discover and deliver innovative medicines that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people’s lives across several key therapeutic areas: immunology, oncology, neuroscience, eye care, virology, women’s health and gastroenterology, in addition to products and services across its Allergan Aesthetics portfolio.