Company Description

At Allergan Aesthetics, an AbbVie company, we develop, manufacture, and market a portfolio of leading aesthetics brands and products. Our aesthetics portfolio includes facial injectables, body contouring, plastics, skin care, and more. Our goal is to consistently provide our customers with innovation, education, exceptional service, and a commitment to excellence, all with a personal touch. For more information, visit https://global.allerganaesthetics.com/. Follow Allergan Aesthetics on LinkedIn.

Job Description

WHAT YOUR NEW MANAGER WANTS YOU TO KNOW:

“We’re looking for a dependable individual who enjoys working in a team-oriented environment. Our ideal candidate has a positive attitude and is passionate about providing world class customer service to Allergan Aesthetics practices and sales representatives. This role will require you to think outside the box and connect with different individuals within customer operations to come up with creative solutions to customer issues. If you would like to be a part of this dynamic and excellence focused team, I would be very interested in receiving your resume. Let’s discuss what you can bring to the team and the opportunities Allergan Aesthetics can provide for your career.”

Sincerely, Customer Service Supervisor

*YOU ARE more than just a title, YOU ARE…

A Relationship Builder – You manage direct to physician orders placed via phone, fax, email, and sales reps (providing field sales support). You facilitate new account setup and account changes, make welcome calls to new customers, validate pricing eligibility and facilitate pricing setup.

A Troubleshooter– You provide provisioning and navigation support for Allergan Direct online ordering for customers, process returns and replacements, and provide general customer support.

A Team Player – The team serves as a one stop shop handling inbound and outbound calls. Agents are regionally aligned and manage a regional inbox with incoming emails/faxes with inquiries, orders, and range of requests from customers and the field. CXRs foster the growth of a strong customer base through creating positive interactions and building strong relationships to support customers and Field Sales.

YOU WILL:

• Be a customer SME. You will receive and answer customer and field inquiries, investigate and follow up on orders, triage calls, and resolve issues / answer questions with the highest degree of quality and accuracy.
• Build bridges. Partner with Allergan Aesthetics Sales Reps and clients, cross train to assist other management teams within Customer Operations, and coach / mentor as needed.
• Be excellence focused. Proactively identify areas of opportunity, utilize reporting to monitor and track work, and maintain confidential information.

Significant Work Activities -Continuous sitting for prolonged periods (more than 2 consecutive hours in an 8 hour day)

Qualifications

• 2-4 years of Customer Service Experience
• Experience working with MS Office Suite
• Attention to detail and the ability to multitask and meet deadlines
• Ability to handle and lead multiple projects independently
• High School Diploma (Bachelor’s Degree preferred)

LEADERSHIP SKILLS:

• Excellence Focused
• Optimistic
• Inquisitive

Additional Information

Applicable only to applicants applying to a position in any location with pay disclosure requirements under state or local law: ​

• The compensation range described below is the range of possible base pay compensation that the Company believes in good faith it will pay for this role at the time of this posting based on the job grade for this position. Individual compensation paid within this range will depend on many factors including geographic location, and we may ultimately pay more or less than the posted range. This range may be modified in the future.​
• We offer a comprehensive package of benefits including paid time off (vacation, holidays, sick), medical/dental/vision insurance and 401(k) to eligible employees.​
• This job is eligible to participate in our short-term incentive programs. ​

Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, incentive, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole and absolute discretion unless and until paid and may be modified at the Company’s sole and absolute discretion, consistent with applicable law.

AbbVie is committed to operating with integrity, driving innovation, transforming lives, serving our community and embracing diversity and inclusion. It is AbbVie’s policy to employ qualified persons of the greatest ability without discrimination against any employee or applicant for employment because of race, color, religion, national origin, age, sex (including pregnancy), physical or mental disability, medical condition, genetic information, gender identity or expression, sexual orientation, marital status, status as a protected veteran, or any other legally protected group status.

AbbVie’s mission is to discover and deliver innovative medicines that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people’s lives across several key therapeutic areas: immunology, oncology, neuroscience, eye care, virology, women’s health and gastroenterology, in addition to products and services across its Allergan Aesthetics portfolio.