Company Description
At Allergan Aesthetics, an AbbVie company, we develop, manufacture, and market a portfolio of leading aesthetics brands and products. Our aesthetics portfolio includes facial injectables, body contouring, plastics, skin care, and more. Our goal is to consistently provide our customers with innovation, education, exceptional service, and a commitment to excellence, all with a personal touch. For more information, visit https://global.allerganaesthetics.com/. Follow Allergan Aesthetics on LinkedIn.
Job Description
The AGN Aesthetic Presales Associate is a lead generating position with responsibility for educating future Allergan Aesthetic customers on the value of working with Allergan. The Presales Associate will manage ‘leads’ database and forecast likelihood to close, follow-up on pending account forms, create cases for Customer Credentialing and serve as the primary AGN representative until the new customer/account is warmly transitioned to their sales representative upon account opening. The Presales associate will have knowledge of all AGN Aesthetic programs and be equipped to answer basic questions on products, programs, training, and resources. The Presales Associate will also have basic knowledge of state license rules based on Allergan Aesthetic Sold to policy to customize education of group types/product eligibility and program eligibilities.
When working with non-Allergan customers who are considering aesthetics, duties include: assessment of customer needs, gathering of basic customer info, education on the value of working with Allergan (sales support, program support, business development support, etc.) and setting expectations on the process of setting up an account, assisting customer through the application process to become an Allergan Aesthetics account. The Presales Associate will actively make outbound calls to leads via phone, email, etc. Presales associate will proactively reach out to leads.
When working with brand new Allergan customers, duties include getting new account signed up for Allergan Advantage and Allergan Direct, assigning prescriber information to new account, assisting with capital equipment office set up, sending, and ensuring proctoring videos are complete prior to first order and conduct a warm transfer to appropriate sales representative.
The Presales Associate will operate in a fast-paced environment encourages constant change and expects top-notch customer service. Responsibilities also include effective collaboration with multiple teams such as the Loyalty Team, Sales Force, Customer Operation, Accounts Receivables, etc. The employee must conduct their work activities in compliance with all Allergan internal requirements and with all applicable regulatory requirements. Allergan internal requirements include compliance with ethics, environmental health and safety, financial, human resources, and general business policies, requirements, and objectives.
Key Duties and Responsibilities
Presales and Lead Generation: (70%)
Customer Service: (15%)
Administrative: (15%)
Qualifications:
Essential Skills, Experience, and Competencies:
Qualifications
Preferred Skills/Qualifications, but not required:
Additional Information
Applicable only to applicants applying to a position in any location with pay disclosure requirements under state or local law:
Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, incentive, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole and absolute discretion unless and until paid and may be modified at the Company’s sole and absolute discretion, consistent with applicable law.
AbbVie is committed to operating with integrity, driving innovation, transforming lives, serving our community and embracing diversity and inclusion. It is AbbVie’s policy to employ qualified persons of the greatest ability without discrimination against any employee or applicant for employment because of race, color, religion, national origin, age, sex (including pregnancy), physical or mental disability, medical condition, genetic information, gender identity or expression, sexual orientation, marital status, status as a protected veteran, or any other legally protected group status.
AbbVie’s mission is to discover and deliver innovative medicines that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people’s lives across several key therapeutic areas: immunology, oncology, neuroscience, eye care, virology, women’s health and gastroenterology, in addition to products and services across its Allergan Aesthetics portfolio.