Company Description

AbbVie's mission is to discover and deliver innovative medicines and solutions that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people's lives across several key therapeutic areas – immunology, oncology, neuroscience, and eye care – and products and services in our Allergan Aesthetics portfolio. For more information about AbbVie, please visit us at www.abbvie.com. Follow @abbvie on X, Facebook, Instagram, YouTube, LinkedIn and Tik Tok.

Job Description

PRM Presales Associates are responsible for facilitating lead to account creation, educating potential Allergan customers about the company's diverse product and program offerings (including plastics and regenerative medicine), and reviewing account structure to propose solutions and possible changes needed. They manage the leads database and guide new accounts through every stage of the onboarding and account setup process. This role includes answering questions about Allergan products and programs, addressing customer inquiries via inbound calls and emails, researching existing accounts, and providing effective solutions to ensure customer satisfaction.

Associates facilitate account creation, assist with ongoing account maintenance, and ensure a smooth transition of new customers to sales representatives. The position requires strong customer service skills, a thorough understanding of relevant regulatory requirements, and effective collaboration with internal teams. Additionally, PRM Presales Associates are expected to maintain strict compliance with Allergan’s internal policies, contributing to the growth of customer relationships through positive, knowledgeable, and professional interactions.

Key Duties & Responsibilities

• Follow up on leads and opportunities by contacting prospective customers and capturing information.
• Support account onboarding (start to finish), provide product/program information, and build customer loyalty.
• Stay updated on Allergan Aesthetics and PRM programs and collaborate with internal teams.
• Answer inquiries, help customers open new accounts, educate on Allergan offerings, and intake account change requests.
• Provide information and status updates on PRM ordering qualifications- including certifications, attestations, licensing and Rising Star program enrollment.
• Research details on existing account structures, answer questions, and provide solutions to customer inquiries.
• Analyze numerous account flags and information to identify and solve customer issues.
• Proactively identify opportunities for improvement in the customer and agent experience.
• Resolve inquiries/issues with the highest degree of quality and accuracy.
• Complete follow up calls, emails, and case updates within service level requirements.
• Attend trainings/meetings, complete administrative tasks, and review daily metrics.

Qualifications

• High School diploma required; associate’s or bachelor’s degree preferred
• Experience working with Microsoft Office Suite
• SAP or other ERP experience preferred
• Professional phone manner skills
• Time management and follow through
• Extreme detail orientation showing accuracy, consistency, and quality
• Experience working in a team-oriented, collaborative environment
• Ability to learn and adapt to new technologies and changing processes
• Excellent organizational skills and ability to prioritize
• Ability to take initiative and make decisions
• Capable of effectively handling and leading multiple tasks/projects independently
• Able to perform accurate and complete work within deadlines, with or without direct supervision

#LI-AA

Additional Information

Applicable only to applicants applying to a position in any location with pay disclosure requirements under state or local law: ​

• The compensation range described below is the range of possible base pay compensation that the Company believes in good faith it will pay for this role at the time of this posting based on the job grade for this position. Individual compensation paid within this range will depend on many factors including geographic location, and we may ultimately pay more or less than the posted range. This range may be modified in the future. ​

• We offer a comprehensive package of benefits including paid time off (vacation, holidays, sick), medical/dental/vision insurance and 401(k) to eligible employees.​

• This job is eligible to participate in our short-term incentive programs. ​

• This job is eligible to participate in our long-term incentive programs​

Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, incentive, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole and absolute discretion unless and until paid and may be modified at the Company’s sole and absolute discretion, consistent with applicable law. ​

AbbVie is an equal opportunity employer and is committed to operating with integrity, driving innovation, transforming lives and serving our community. Equal Opportunity Employer/Veterans/Disabled.

US & Puerto Rico only - to learn more, visit https://www.abbvie.com/join-us/equal-employment-opportunity-employer.html

US & Puerto Rico applicants seeking a reasonable accommodation, click here to learn more:

https://www.abbvie.com/join-us/reasonable-accommodations.html

AbbVie’s mission is to discover and deliver innovative medicines that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people’s lives across several key therapeutic areas: immunology, oncology, neuroscience, eye care, virology, women’s health and gastroenterology, in addition to products and services across its Allergan Aesthetics portfolio.