Company Description

Allergan Aesthetics

At Allergan Aesthetics, an AbbVie company, we develop, manufacture, and market a portfolio of leading aesthetics brands and products. Our aesthetics portfolio includes facial injectables, body contouring, plastics, skin care, and more. Our goal is to consistently provide our customers with innovation, education, exceptional service, and a commitment to excellence, all with a personal touch. For more information, visit https://global.allerganaesthetics.com/. Follow Allergan Aesthetics on LinkedIn.

Job Description

Coordinates resources and sets daily priorities to meet operational objectives.

Accountable for the results of medium-sized routine support or operations teams.

Requires specialized field of knowledge that use their judgment to apply expertise.

To the growth of individual team members by building strong relationships and works to build customer relationships by creating a positive customer experience.

Ensure customer data is uniform, complete, accurate, and compliant.

Create and provide revolving analytical data of call/email patterns, agent efficiency analysis, statistical analysis.

Works with Training and Quality teams to maintain Credentialing knowledgebase.

Works with customers, sales reps, internal departments and BTS when issues arise.

Manages escalations and provides updates to leadership when needed.

Monitors queues/inboxes and directs resources as needed.

Leadership/Teamwork/Communication

Compliance with all Allergan internal requirements and with all applicable regulatory requirements.

• Allergan internal requirements include compliance with ethics, environmental health and safety, financial, human resources, and general business policies, requirements and objectives.
• Attends meetings with business partners from Customer Operations
• Effectively communicates with all levels of the business
• Provides coaching, training, mentorship, and recommendations to team

Works with HR and ER for employee growth, development and opportunities

Qualifications

2 – 4 years’ experience leading people in a customer service contact center or customer facing environment

• Experience working with Microsoft Office, Outlook, Word, Excel and Power Point.
• Experience managing and executing continuous improvement projects.
• Effective communication skills (presentation, document writing, coaching people)
• Medical Device or Pharmaceutical experience strongly preferred

Bachelor’s degree preferred or a combination of education and relevant experience

Additional Information

Applicable only to applicants applying to a position in any location with pay disclosure requirements under state or local law:

• The compensation range described below is the range of possible base pay compensation that the Company believes in good faith it will pay for this roleat the time of this posting based on the job grade for this position. Individual compensation paid within this range will depend on manyfactors including geographic location, and we may ultimately pay more or less than the posted range. This range may be modified in the future.
• We offer a comprehensive package of benefits including paid time off (vacation, holidays, sick), medical/dental/vision insurance and 401(k) to eligible employees.
• This job is eligible to participate in our short-term incentive programs.

Note: No amount of pay is considered to be wages or compensation until such amount isearned, vested, and determinable. The amount and availability of any bonus, commission, incentive, benefits, or any other form of compensation and benefits that areallocable to a particular employee remains in the Company's sole and absolute discretion unless and until paid and may be modified at the Company’s sole and absolutediscretion, consistent with applicable law.

AbbVie is an equal opportunity employer and is committed to operating with integrity, driving innovation, transforming lives and serving our community. Equal Opportunity Employer/Veterans/Disabled.

US & Puerto Rico only - to learn more, visit https://www.abbvie.com/join-us/equal-employment-opportunity-employer.html

US & Puerto Rico applicants seeking a reasonable accommodation, click here to learn more:

https://www.abbvie.com/join-us/reasonable-accommodations.html

AbbVie’s mission is to discover and deliver innovative medicines that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people’s lives across several key therapeutic areas: immunology, oncology, neuroscience, eye care, virology, women’s health and gastroenterology, in addition to products and services across its Allergan Aesthetics portfolio.