Sorry, this listing is no longer accepting applications. Don’t worry, we have more awesome opportunities and internships for you.

Customer Experience Internship

Conscious Step

Conscious Step

Customer Experience Internship

Brooklyn, NY
Internship
Paid
  • Responsibilities

    At Conscious Step, we are on a mission to help people fight poverty in their everyday lives. We make socks partnered with 18 different global nonprofits to give extraordinary purpose to an ordinary purchase. From providing safe water to protecting rainforests, each pair delivers an impact. We are a small team dedicated to changing the world, one step at a time.

    This person will help manage various customer outreach channels and work with the team to improve the overall customer experience. This person should have strong communication skills and enjoy solving problems.

    What you’ll do:

    Help both e-commerce and wholesale customers over various outreach channels, including inbound and outbound email and chat

    • Assist sales team in ongoing account management

    • Proactively suggest ways to make internal processes better and assist in executing internal improvements

    • Raise common questions or concerns from customers to the rest of the team, and recommend potential solutions, where appropriate

    • Monitor and grow review program, helping to improve customer retention

    • Review the customer journey and recommend improvements to the team

    • Process operational day-to-day tasks with clients including: returns, order tracking and order changes

    Who you are:

    • Exceptional people skills and excellent communicator

    • Highly organized & motivated

    • A natural empathetic person who likes to solve problems

    • Excited to learn about Conscious Step products and the customer journey

    • You have a positive attitude and take initiative to go the extra mile to find the best solutions

  • Qualifications
    • Strong communication skills
    • Attention to detail
    • Organizational and Process focused
    • Willingness to learn and improve processes
  • Desired skills
    • Be a part of a small and growing team.
    • Sustainable fashion experience is a preferred
    • Desire to work with a brand focused on giving back and improve procesess.
  • Compensation
    $16 p/hour
  • Industry
    Philanthropy
  • Fun Fact
    The company was started in Sydney, Australia.
  • About Us

    Conscious Step sells sustainable socks and sweatshirts for leading non-profits around the world. Each product is designed to support a specific cause associated with the United Nations Sustainable development goal. Conscious Step is now featured in 400+ stores and works with non-profits including: Conservation International, St Judes, Water.org, Oceana, National Urban League, and many others.