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Customer Success Manager

Learn more about Conscious Step
Conscious Step

Conscious Step

Customer Success Manager

Brooklyn, NY
Full Time
Paid
  • Responsibilities

    The ideal candidate will be able to appropriately identify the needs of both new and current customers in order to aid customers in their success using our product. This will be done by developing an appropriate level of communication with clients and internal team members to better understand and mitigate any issues the customers may face.

    Responsibilities:

    • Work cross functionally within the company to communicate customer success
    • Create and maintain relationships with customers to better understand and achieve their needs
    • Make visits to our customers to identify opportunities for growth within our platform
    • Manage all reporting about customers' accounts
  • Qualifications
    • Account management experience
    • Articulate and well accustomed to a client facing role
    • Experience with CRM management
    • Experience with Visual Merchandising
    • Experience with Inventory Management and Organizational Systems
    • Willingness and ability to travel
  • Industry
    Philanthropy
  • Fun Fact
    The company was started in Sydney, Australia.
  • About Us

    Conscious Step sells sustainable socks and sweatshirts for leading non-profits around the world. Each product is designed to support a specific cause associated with the United Nations Sustainable development goal. Conscious Step is now featured in 400+ stores and works with non-profits including: Conservation International, St Judes, Water.org, Oceana, National Urban League, and many others.