At Conscious Step, we are on a mission to help people fight poverty in their everyday lives. We make apparel partnered with 18 different global nonprofits to give extraordinary purpose to an ordinary purchase. From providing safe water to protecting rainforests, each product delivers an impact. You'll have the opportunity to play a big role with a small team.

This person will help manage various customer outreach channels and work with the team to improve the overall customer experience. This person should have strong communication skills and enjoy solving problems.

What you’ll do:

• Help both e-commerce and wholesale customers over various outreach channels, including inbound and outbound email and chat

• Assist sales team in ongoing account management

• Proactively suggest ways to make internal processes better and assist in executing internal improvements

• Raise common questions or concerns from customers to the rest of the team, and recommend potential solutions, where appropriate

• Monitor and grow review program, helping to improve customer retention

• Review the customer journey and recommend improvements to the team

• Process operational day-to-day tasks with clients including: returns, order tracking and order changes

Who you are:

• Exceptional people skills and excellent communicator

• Highly organized & motivated

• A natural empathetic person who likes to solve problems

• Excited to learn about Conscious Step products and the customer journey

• You have a positive attitude and take initiative to go the extra mile to find the best solutions

• Strong communication skills

• Attention to detail

• Organizational and Process focused

• Willingness to learn and improve processes

• Available 20 hours a week

• Hybrid role

• You are an outgoing, friendly, energetic and highly organized professional

• Sustainable fashion experience is a preferred

• Proactive self-starter but able to take direction

• Desire to work with a brand focused on giving back and improve processes

Conscious Step is a sustainable lifestyle brand on a mission to help consumers make meaningful change towards the causes they care about. We work with 17+ different nonprofit partners to help raise funds and awareness for their work.