TECHNOLOGY CONSULTING: INFRASTRUCTURE - MANAGED IT SERVICES

POSITION DESCRIPTION

A Managed IT Service Desk Technician, within our TechnologyConsulting group, provides you with a unique opportunity to be a part of ourdynamic practice. As our company continues to grow, we are looking forindividuals who seek roles that expose them to all facets of infrastructureincluding engineering, technology, design and business. Our team is composed ofsmart, self-motivated individuals who thrive in a cohesive and results-orientedenvironment and enjoy the challenge of real responsibility. As a ManagedIT Service Desk Technician, you will work directly with our highly trainedconsultants and have access to a large cross-section of engagements andprojects that will develop your I.T. career.

PROFILE: 

A Managed IT Service Desk Technician provides remote technicalsupport to our external managed serve clients. This position requires strongtechnical ability, great customer service skills, and the desire to learn.These attributes will be used in a fast-paced, fun, team-orientedenvironment. 

JOB DUTIES AND RESPONSIBILITIES: 

• Provide phone and email technical support for end-users to resolve any hardware or software issues
• Support and troubleshoot workstations, servers and network related issues
• Perform systems administration for Office 365, Windows Servers, and workstations across multiple clients
• Monitor and troubleshoot client backups
• Escalate client issues through the proper channels
• Manage cases according to defined case impact and priority
• Maintain client security standards and confidentiality of information
• Clearly document support issues and all resolution steps in RSM’s ticketing system
• Monitor trends from reported client cases to isolate possible chronic issues for software, system, or network infrastructure that indicate failing hardware or software corruption
• Update cases and communicate with clients as required until issue is closed

BASIC QUALIFICATIONS:

• Working towards bachelor’s degree or equivalent from an accredited university 
• Experience providing excellent customer service and professionalism
• Excellent written/ verbal communication, problem solving, andanalytical skills.
• Strong judgment, issues management, and problem-solvingtechniques.
• Strong presentation, time management, and prioritization skills.
• Must be able to manage individual workload
• Must be a strong team player
• Must possess strong sense ofownership with client relationships
• Knowledge of Microsoft Office Suite: Including Excel, Word,Outlook
• Knowledge of Apple and Windows-based software/hardware  
• A minimum 3.0 GPA ispreferred

PREFERRED QUALIFICATIONS:

• Currently pursuing or recently completed a bachelor’s degree in Computer Information Systems orrelated concentration.
• Experience with Office 365 and associated workloads including Email and SharePoint
• Experience with firewalls, such as Cisco, SonicWALL and Meraki
• Experience with VMWare ESX hosts and vSphere Client for administration
• Experience with Windows Servers, Azure AD Administration,SharePoint and Teams Administration.
• Experience with remote solutions, such as Citrix, Remote Desktop Services and VPN
• Experience with enterprise mobile devices

You want your next step to be the right one. You've worked hard toget where you are today. And now you're ready to use your unique skills,talents and personality to achieve great things. RSM is a place where you arevalued as an individual, mentored as a future leader, and recognized for youraccomplishments and potential. Working directly with clients, key decisionmakers and business owners across various industries and geographies, you'llmove quickly along the learning curve and our clients will benefit from yourfresh perspective. Experience RSM US. Experience the power of being understood. RSM is an equal opportunity/affirmative action employer.Minorities/Females/Disabled/Veterans.

You want your next step to be the right one. You've worked hard to get where you are today. And now you're ready to use your unique skills, talents and personality to achieve great things. RSM is a place where you are valued as an individual, mentored as a future leader, and recognized for your accomplishments and potential. Working directly with clients, key decision makers and business owners across various industries and geographies, you'll move quickly along the learning curve and our clients will benefit from your fresh perspective. Experience RSM US. Experience the power of being understood. RSM is an equal opportunity/affirmative action employer. Minorities/Females/Disabled/Veterans.

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RSM is the leading provider of audit, tax and consulting services to the middle market, with over 16,600 professionals across the U.S., Canada, El Salvador and India. RSM has a global presence in 120 countries, we are focused on developing leading professionals and innovative services to meet our clients’ evolving needs in today’s ever-changing business environment. Our culture embodies inclusiveness and understanding, empowering our people to be their authentic selves, share their unique perspectives and own their futures to achieve their personal and professional aspirations.