A Managed IT Service (MTS) Desk Intern, within our Technology Consulting group, provides you with a unique opportunity to be a part of our dynamic practice. As our company continues to grow, we are looking for individuals who seek roles that expose them to all facets of infrastructure including engineering, technology, design and business. Our team is composed of smart, self-motivated individuals who thrive in a cohesive and results-oriented environment and enjoy the challenge of real responsibility. As a MTS Desk Intern, you will work directly with our highly trained consultants and have access to a large cross-section of engagements and projects that will develop your I.T. career.  

A Managed IT Service (MITS) Desk Intern provides remote technical support to our external managed serve clients. This position requires strong technical ability, great customer service skills, and the desire to learn. These attributes will be used in a fast-paced, fun, team-oriented environment.  

Job Duties and Responsibilities:  

• Provide phone and email technical support for end-users to resolve any hardware or software issues 
• Support and troubleshoot workstations, servers and network related issues 
• Perform systems administration for Office 365, Windows Servers, and workstations across multiple clients 
• Adaptability to changing processes and technology 
• Works well within team interactions 
• Monitor and troubleshoot client backups 
• Escalate client issues through the proper channels 
• Manage cases according to defined case impact and priority 
• Maintain client security standards and confidentiality of information 
• Clearly document support issues and all resolution steps in RSM’s ticketing system 
• Monitor trends from reported client cases to isolate possible chronic issues for software, system, or network infrastructure that indicate failing hardware or software corruption 
• Update cases and communicate with clients as required until issue is closed

Basic Qualifications: 

• A passion for technology and a desire to learn  
• Pursuing a Bachelor’s degree in Management Information Systems, Computer Science or IT related concentration. 
• A minimum 3.0 GPA is preferred 
• Excellent customer service skills 
• Focused on attention to detail 
• Maintains a reasonable capacity level for stress tolerance 
• Knowledge of Microsoft Office, including Word, Excel and Visio 
• Knowledge of Apple and Windows-based software/hardware 
• Excellent written and verbal communication, problem solving and analytical skills. 
• Travel to assigned client locations is required. Must have access to and ability to arrange for use of reliable modes of transportation to those locations. 
• Ability to travel up to 25%

    Preferred Qualifications: 

• Currently pursuing or recently completed a bachelor’s or Master’s degree in Management Information Systems, Computer Science or IT related concentration. 
• Experience with Office 365 and associated workloads including Email and SharePoint 
• Experience with firewalls, such as Cisco, SonicWALL and Meraki 
• Experience with VMWare ESX hosts and vSphere Client for administration 
• Experience with Windows Servers, Azure AD Administration, SharePoint and Teams Administration.  
• Experience with remote solutions, such as Citrix, Remote Desktop Services and VPN 
• Experience with enterprise mobile devices

RSM is an equal opportunity/affirmative action employer. Minorities/Females/Disabled/Veterans. 

You want your next step to be the right one. You've worked hard to get where you are today. And now you're ready to use your unique skills, talents and personality to achieve great things. RSM is a place where you are valued as an individual, mentored as a future leader, and recognized for your accomplishments and potential. Working directly with clients, key decision makers and business owners across various industries and geographies, you'll move quickly along the learning curve and our clients will benefit from your fresh perspective. Experience RSM US. Experience the power of being understood. RSM is an equal opportunity/affirmative action employer. Minorities/Females/Disabled/Veterans.

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For 100 years, RSM has empowered middle market companies worldwide to take charge of change. The clients we serve are the engine of global commerce and economic growth. Our unique understanding of the middle market makes RSM the natural choice for growth-oriented, internationally active organizations seeking relevant insights and tailored, innovative solutions for a complex and changing world. With a global reach spanning more than 120 countries, we instill confidence in a world of change by bringing the full power of RSM to make a lasting impact on our clients, colleagues and communities