As an intern in the D365 Customer Engagement (CE) practice, you will actively participate in learning the D365 CE solutions, including Sales, Field Service, Customer Service, PSA and Marketing applications, and engage in the full cycle of software implementation. This will include working directly with clients, learning their business and gathering the requirements of a tailored, effective software solution.  Interns will have integral involvement in designing, building and documenting system enhancements, and then testing the results and training customer personnel in their use.   

Responsibilities: 

• Perform business analyst functions 
• Engage in requirements gathering sessions with clients  
• Assist in the creation of design documentation  
• Hands on configuration of the application 
• Work with client to validate the solution 
• Assist with training 
• Perform ongoing support as needed 
• Work well with team members, clients, and other vendors  
• Participate in the Agile and/or Microsoft SureStep Iterative Methodologies

Basic Qualifications: 

• Pursuing a Bachelor's Degree in Information Technology, MIS, Accounting, Computer Science or other related business fields 
• Ability to travel 
• A minimum 3.0 GPA is preferred

Preferred Qualifications:  

• Demonstrated ability to take initiative and work in a self-directed manner and develop strong working relationships with clients 
• Relevant, hands-on work-related experience working in a team environment 
• Desire to learn and grow 
• Strong organizational, writing, interpersonal and communication skills, attention to details, ability to multi-task and meet deadlines 
• Experience with Scribe a plus

IN ACCORDANCE WITH APPLICABLE LAW AND RSM POLICY, PROSPECTIVE HIRES WILL BE REQUIRED TO DEMONSTRATE THAT THEY HAVE BEEN FULLY VACCINATED FOR COVID-19. IF NOT VACCINATED FOR COVID-19 THEY MUST QUALIFY FOR  AN ACCOMMODATION TO THIS VACCINATION REQUIREMENT OR PARTICIPATE IN TESTING.    

IF YOU ARE LOCATED IN NEW YORK, PURSUANT TO CURRENT APPLICABLE LAW, YOU WILL BE REQUIRED TO BE VACCINATED TO ENTER THE NEW YORK OFFICE AND TESTING IS NOT AN OPTION TO ENTER THE NEW YORK OFFICE.  

Youwant your next step to be the right one. You've worked hard to get where youare today. And now you're ready to use your unique skills, talents andpersonality to achieve great things. RSM is a place where you are valued as anindividual, mentored as a future leader, and recognized for youraccomplishments and potential. Working directly with clients, key decisionmakers and business owners across various industries and geographies, you'llmove quickly along the learning curve and our clients will benefit from yourfresh perspective.

Experience RSM US. Experience the power of being understood.

RSM is an equal opportunity/affirmative action employer. Minorities/Females/Disabled/Veterans.

RSM is the leading provider of audit, tax and consulting services to the middle market, with over 16,600 professionals across the U.S., Canada, El Salvador and India. RSM has a global presence in 120 countries, we are focused on developing leading professionals and innovative services to meet our clients’ evolving needs in today’s ever-changing business environment. Our culture embodies inclusiveness and understanding, empowering our people to be their authentic selves, share their unique perspectives and own their futures to achieve their personal and professional aspirations.