A Managed IT Service (MTS) field delivery intern, within our Technology Consulting group, provides you with a unique opportunity to be a part of our dynamic practice. As our company continues to grow, we are looking for individuals who seek roles that expose them to all facets of infrastructure including engineering, technology, design and business. Our team is composed of smart, self-motivated individuals who thrive in a cohesive and results-oriented environment and enjoy the challenge of real responsibility. As a MTS field delivery intern, you will work directly with our highly trained consultants and have access to a large cross-section of engagements and projects that will develop your I.T. career.  

Job Duties and Responsibilities:  

Be able to travel locally and/or across the United States, sometimes with little advance notice 

(Remotely or onsite) support, troubleshoot, administer, and/or deploy: workstations, servers, storage, email, cloud, and network-related equipment and software  

Advise clients using industry best-practices and recommend opportunities for continuous improvement   

Maintain client security standards and confidentiality of information 

Clearly document support issues, resolution steps, and newly deployed equipment and/or services within RSM’s ticketing system 

Monitor trends from reported client cases to isolate possible chronic issues for software, system, or network infrastructure that indicate failing hardware or software corruption 

Effectively communicate with clients via phone, email, and in-person 

Be able to freely lift/move equipment up to 50 pounds

Basic Qualifications: 

A passion for technology and a desire to learn  

Pursuing a Bachelor’s degree in Management Information Systems, Computer Science or IT related concentration. 

A minimum 3.0 GPA is preferred 

Knowledge of Microsoft Office, including Word, Excel and Visio 

Knowledge of Apple and Windows-based software/hardware 

Excellent written and verbal communication, problem solving and analytical skills. 

Travel to assigned client locations is required. Must have access to and ability to arrange for use of reliable modes of transportation to those locations. 

Ability to travel up to 25%    Preferred Qualifications: 

Currently pursuing or recently completed a bachelor’s or Master’s degree in Management Information Systems, Computer Science or IT related concentration. 

Experience with Office 365 and associated workloads including Email and SharePoint 

Experience with firewalls, such as Cisco, SonicWALL and Meraki 

Experience with VMWare ESX hosts and vSphere Client for administration 

Experience with Windows Servers, Azure AD Administration, SharePoint and Teams Administration.  

Experience with remote solutions, such as Citrix, Remote Desktop Services and VPN 

Experience with enterprise mobile devices 

IN ACCORDANCE WITH APPLICABLE LAW AND RSM POLICY, PROSPECTIVE HIRES WILL BE REQUIRED TO DEMONSTRATE THAT THEY HAVE BEEN FULLY VACCINATED FOR COVID-19. IF NOT VACCINATED FOR COVID-19 THEY MUST QUALIFY FOR AN ACCOMMODATION TO THIS VACCINATION REQUIREMENT OR PARTICIPATE IN TESTING.    

IF YOU ARE LOCATED IN NEW YORK, PURSUANT TO CURRENT APPLICABLE LAW, YOU WILL BE REQUIRED TO BE VACCINATED TO ENTER THE NEW YORK OFFICE AND TESTING IS NOT AN OPTION TO ENTER THE NEW YORK OFFICE.  

Youwant your next step to be the right one. You've worked hard to get where youare today. And now you're ready to use your unique skills, talents andpersonality to achieve great things. RSM is a place where you are valued as anindividual, mentored as a future leader, and recognized for youraccomplishments and potential. Working directly with clients, key decisionmakers and business owners across various industries and geographies, you'llmove quickly along the learning curve and our clients will benefit from yourfresh perspective.

Experience RSM US. Experience the power of being understood.

RSM is an equal opportunity/affirmative action employer.Minorities/Females/Disabled/Veterans.

RSM is the leading provider of audit, tax and consulting services to the middle market, with over 16,600 professionals across the U.S., Canada, El Salvador and India. RSM has a global presence in 120 countries, we are focused on developing leading professionals and innovative services to meet our clients’ evolving needs in today’s ever-changing business environment. Our culture embodies inclusiveness and understanding, empowering our people to be their authentic selves, share their unique perspectives and own their futures to achieve their personal and professional aspirations.