D365 Customer Engagement Delivery Consulting Associate - Winter 2023
Position Description
As an associate in the D365 Customer Engagement (CE) practice, you will actively participate in learning the D365 CE solutions, including Sales, Field Service, Customer Service, PSA and Marketing applications, and engage in the full cycle of software implementation. This will include working directly with clients, learning their business and gathering the requirements of a tailored, effective software solution. Associates will have integral involvement in designing, building and documenting system enhancements, and then testing the results and training customer personnel in their use.
Responsibilities:
Perform business analyst functions
Engage in requirements gathering sessions with clients
Assist in the creation of design documentation
Hands on configuration of the application
Work with client to validate the solution
Assist with training
Perform ongoing support as needed
Work well with team members, clients, and other vendors
Participate in the Agile and/or Microsoft SureStep Iterative Methodologies
Basic Qualifications:
Bachelor's Degree in Information Technology, MIS, Accounting, Computer Science or other related business fields
Ability to travel
A minimum 3.0 GPA is preferred
Preferred Qualifications:
Demonstrated ability to take initiative and work in a self-directed manner and develop strong working relationships with clients
Relevant, hands-on work-related experience working in a team environment
Desire to learn and grow
Strong organizational, writing, interpersonal and communication skills, attention to details, ability to multi-task and meet deadlines
Experience with Scribe a plus
The firm offers a competitive benefits package, base compensation, and an employee bonus program for eligible roles based on individual and firm performance per program guidelines. Base compensation ranges can be found between the ranges noted below in the posting, and an actual offer can vary based upon on role, hiring location, and qualifications. For additional information on RSM’s total rewards, visit our website at https://rsmus.com/careers/working-at-rsm/benefits.html.
If required by applicable law or client policy, you may be required to be vaccinated for COVID-19 or have an approved accommodation.
You want your next step to be the right one. You’ve worked hard to get where you are today. And now you’re ready to use your unique skills, talents and personality to achieve great things. RSM is a place where you are valued as an individual, mentored as a future leader, and recognized for your accomplishments and potential. Working directly with clients, key decision makers and business owners across various industries and geographies, you’ll move quickly along the learning curve and our clients will benefit from your fresh perspective.
Experience RSM US. Experience the power of being understood.
RSM is an equal opportunity/affirmative action employer. Minorities/Females/Disabled/Veterans.
RSM is the leading provider of audit, tax and consulting services to the middle market, with over 16,600 professionals across the U.S., Canada, El Salvador and India. RSM has a global presence in 120 countries, we are focused on developing leading professionals and innovative services to meet our clients’ evolving needs in today’s ever-changing business environment. Our culture embodies inclusiveness and understanding, empowering our people to be their authentic selves, share their unique perspectives and own their futures to achieve their personal and professional aspirations.