The Vocal Workout Singing Studio Client Relations Professional is responsible for creating a client-focused, energetic, positive environment and will possess a strong desire to take on studio growth.

OPERATIONS

• Oversee the day-to-day operations of the studios
• Manage studio calendar
• Ensure studio revenue and occupancy goals are met each month
• Check and resolve any ‘un-paid’ accounts from the day
• Resolve/attend to all client booking requests and issues
• Ensure all clients have been checked into class
• Manage client consultations as needed
• Manage referrals
• Process client purchases
• Manage appearance and cleanliness
• Receive and process studio mail
• Help oversee private session booking
• Manage inventory of studio supplies
• Check studio email (info) throughout the day
• Work with Director of Marketing on events and marketing related efforts

SCHEDULING

• Monitor class performance and communicate with the other teams for schedule changes

CUSTOMER SERVICE

• Promote VWSS and encourage new client business
• Encourage and communicate feedback
• Handle complaints, problems, etc. and escalate if/when necessary
• Charge daily late cancel fees

MARKETING

• Curated class setup, identifying local influencers + building relationships both inside and outside of the studio
• Management of in-studio promotions (when applicable)
• In-studio chalkboard maintenance
• Manage retention email inbox - monitor inbox for questions/concerns
• Help to manage the New Studio Opening Strategy & Outreach plan

The ideal VWSS Client Relations candidate will be brimming with energy, excitement, an enthusiasm for accuracy and precision, high integrity, and love music. Microsoft Office proficiency and past administrative experience a plus.

QUALIFICATIONS

• Excellent phone customer service
• Ability to multi-task and delegate when necessary
• Strong problem solving skills
• Ability to think and react quickly
• Receives and gives performance feedback constructively

WORK REQUIREMENTS

• 8-10 hour shifts; depending on studio needs and staffing levels.
• Usually 3-4 days per week, dependent on needs of the business.
• All inventories
• Black-out dates apply

VW Method is an arts and education methodology based upon acoustic science.

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