Are you looking for an exciting opportunity to accelerate your growth and develop your client relationship management skills in a fast-paced and fast growing organization? Do you fancy a career in strategic account management or project management? Then this may be the role for you.

As a Client Services Associate, you will establish relationships with clients and our coaching pool, acting as a key touchpoint in all of the client deliveries and ensuring outstanding customer service throughout their Mind Gym experience.

Responsibilities:

• Running global programs in support of a Client Service Project Manager
• Learning and executing our end-to-end process to support in delighting our clients
• Pro-actively assuring client and coach of event quality and feedback
• Professional, informed and timely responses to initial prospect or client inquiries
• Coordinating with our network of coaches for timely and informed feedback
• Building trust with clients to identify and create up-selling opportunities
• Special projects support that might include specific sales and marketing initiatives
• Administrative support for office, project, logistics and team coordination
• Client hospitality and service for in-office meetings and learning delivery events

• Highly collaborative and team-oriented
• Demonstrate high quality work and attention to detail
• A track record of efficient multi-tasking, ensuring that processes are implemented correctly and fully
• Demonstrate flexibility, poise, and grace under pressure
• Demonstrate initiative and resourcefulness in previous roles

Mind Gym uses the latest psychology and behavioral science to transform how people think, feel and behave and so improve the performance of companies and the lives of people who work in them.