EnsembleIQ is an innovative and growing business intelligence company serving the fast-changing retail and consumer goods industry through an integrated network of best-in-class media and information products. The brands in our portfolio are well-established market leaders relied upon by key decision-makers for new, insights and research. The Grocery Group at EnsembleIQ consists of Store Brands and Progressive Grocer, both the market leaders in the dynamic segments they serve.

ABOUT THE ROLE: Reporting to the Senior Director, Digital Operations, the Digital Operations Manager will:

• Act as a customer success liaison both internally at EnsembleIQ and with clients, with a white glove service mentality
• Project management of integrated digital media campaigns
• Efficiently and effectively execute digital media projects for clients through web advertising, webinars, email campaigns and content syndication
• Monitor the scheduling, pacing, and implementation of all advertising campaigns to ensure timely, accurate execution, and full delivery
• Manage multi-dimensional lead generation campaigns
• Communicate effectively and closely with sales and support teams including vendors and external teams
• Traffic and deploy ads in ad serving platforms and confirm launch success
• Ensure that campaign revisions are fully communicated and executed with 100% accuracy
• Confirm all projects adhere to tech and creative specifications; support creative/technical related inquiries from clients
• Report project results to clients and sales team
• Manage advertising specs and guidelines as new partners are added, and as company and product offerings evolve
• Support relationships with sales, clients, ad agencies and vendors
• Adhere to digital operations processes and brand best practices

Job requirements

QUALIFICATIONS:

• 3-4 years of customer success experience in media, communications, or related field
• Excellent project management and communication skills
• Process driven, high attention to detail with the ability to manage multiple competing deadlines at a time
• Flexibility to work offset hours as required
• Proven ability to work in a fast-paced environment with tight deadlines
• Strong analytical and creative problem solving skills
• Experience with digital media execution platforms is an asset (CRM systems, digital ad flighting, webinars, email deployment, content management, marketing automation, Adobe CC, social media)

EnsembleIQ is an equal opportunity employer and committed to diversity and inclusion. We provide accommodations at all stages through recruitment and employment in accordance with Human Rights and accommodation legislation upon request.

EnsembleIQ is a North American business intelligence company delivering insightful information and actionable connections. Using our market expertise throughout the entire path to purchase in retail, retail technology, consumer goods, healthcare, and hospitality, we help professionals make informed business decisions and gain a competitive advantage. We also provide the companies that supply and serve these industries with creative solutions to connect with our communities. Through our diverse capabilities, we offer our markets unrivaled digital, social, event, research, marketing services and strategic print offerings. To learn more about EnsembleIQ, visit ensembleiq.com.