This is a remote role

Reporting to the Director, Digital Operations, the Digital Operations Specialist will:

• Act as a customer success liaison both internally at EnsembleIQ and with clients
• Communicate effectively and closely with local sales and support teams including vendors and external teams
• Traffic and deploy ads in the ad serving platform and confirm launch success
• Efficiently and effectively execute digital media projects for clients through web advertising, webinars, virtual events, email campaigns, content syndication, lead generation, and social media initiatives
• Monitor the scheduling, pacing, and implementation of all advertising campaigns to ensure timely, accurate execution, and full delivery
• Ensure that campaign revisions are fully communicated and executed with 100% accuracy
• Confirm all projects adhere to tech and creative specifications; support creative/technical related inquiries from clients
• Report project results to clients and sales team
• Manage advertising specs and guidelines as new partners are added, and as company and product offerings evolve
• Support relationships with sales, clients, ad agencies and vendors
• Maintain digital operations processes and best practices while providing suggestions to leadership on improvement opportunities

Job requirements

• 1-2 years of customer success experience in media, communications, or related field
• Excellent project management and communication skills
• High attention to detail
• Digitally savvy with a keen interest to learn
• Flexibility to work offset hours as required
• Proven ability to work in a fast-paced environment with tight deadlines
• Strong analytical and creative problem solving skills
• Ability to multitask on various digital platforms, working independently and as part of a team
• Experience with digital media execution platforms is an asset (digital ad flighting, webinars, email deployment, content management, marketing automation, Adobe CC, social media)

EnsembleIQ is an equal opportunity employer and committed to diversity and inclusion. We provide accommodations at all stages through recruitment and employment in accordance with Human Rights and accommodation legislation upon request.

EnsembleIQ is a North American business intelligence company delivering insightful information and actionable connections. Using our market expertise throughout the entire path to purchase in retail, retail technology, consumer goods, healthcare, and hospitality, we help professionals make informed business decisions and gain a competitive advantage. We also provide the companies that supply and serve these industries with creative solutions to connect with our communities. Through our diverse capabilities, we offer our markets unrivaled digital, social, event, research, marketing services and strategic print offerings. To learn more about EnsembleIQ, visit ensembleiq.com.