Job Description
The Regional Manager is responsible for the operations of an assigned portfolio. The focus will be on achieving company objectives, compliance with affordable housing guidelines, and providing financial oversight of an assigned portfolio. Emphasis on maintaining the physical asset, providing a quality living environment for residents, and establishing a positive, productive working relationship with community team members. The Regional Manager ensures all property management personnel are fully supported, trained, adhering, to Abode’s operational, and compliance procedures. The position requires supervisory responsibility for Community Managers in assigned portfolio with indirect oversight of office staff and maintenance on-site team members includes hiring, training, supervision, and corrective measures.
Primary responsibilities include:
Operations • Oversee overall operations of assigned portfolio. • Implement Abode’s Regional Manager Blueprint tool to help achieve goals and successfully manage the portfolio. The focus is to have consistent management at all Abode communities. • Ensure housing compliance at each community is maintained with all applicable regulatory, federal, and state agency requirements. • Provide financial oversight of the properties, including drafting operating budgets, 5-year capital improvement plans, and monitoring monthly financials to assess performance against budgets. Act swiftly to address budget variances exceeding 5%. • Conduct quarterly variance analysis on time. Understand property specific and portfolio wide trends. • Oversee revenue collection in assigned portfolio including delinquency follow up to ensure rent is being collected, monitor collections company to address balances at move-out, and follow up on loss of subsidy/abatement concerns. Work with Asset Management to increase revenue collections. • Uphold rent growth in the portfolio. Work with Compliance to ensure rent increases and gross rent changes occur annually. • Work in conjunction with the Vice President of Property and Asset Management to recommend, develop, and implement polices/procedures related to property management operations. • Maintain high occupancy level of 98% or higher at each community through effective team motivation, keeping informed of waitlist conditions, monitor hopper files, and advertising following the Fair Housing Marketing plan. Goal is to be proactive and not exceed 10 days vacancy. Set goals for the onsite team. • Monitor and manage waitlist to minimize vacancies. Periodic Assessment to be sent 60 to 90 days after recertifications. • Monitor compliance with Hopper file policy. Each community must have 3 approved Hopper files per apartment size. Monthly reports to be submitted on time to Compliance. • Verify compliance with lease files, accurate completion of applications, income verifications, asset verifications, and other related paperwork. Focus on efficiency of file submissions with limited corrections. • Support quality control by ensuring community staff is accurately recording all transactions immediately in Boston Post/MRI including waitlist applicants, move-ins, move-outs, and recertifications. • Monitor unit turn process on vacancies. Units are to be turned in 5 days or less meeting Abode standards. • Monitor annual recertifications ensure timely completion 30-Days before effective date. Paperwork must follow Abode’s affordable requirements. • Direct sites to perform annual unit inspections 60-90 days after effective date of annual recertification and repair deficiencies in a timely manner. Each property must meet physical standards set by Abode, REAC, city, and state agencies. • Oversee preparation of audits and physical inspections required scores as outlined in Abode’s Property Management Operational Plan. Be hands on and ready for audits/ inspections. • Resolve all findings. Must be resolved with thin established timelines not to exceed 30 days unless approved by the Vice President of Property and Asset Management. • Responsible for project management. In conjunction with the Regional Maintenance Director prepare specifications for major planned projects, negotiate with contractors, inspect work for quality, ensure job is completed 100%, and confirmation final project is in line with approved budget. Act swiftly to address budget variances over approved budget. • Monitor expenses in portfolio. Requisitions must be submitted before work begins, and timely approvals of invoices. Look for ways we can consolidate services for better pricing. • Respond to resident complaints in a timely manner and provides problem resolutions. Uphold Abode’s grievance policy. • Ensure sites respond to all reasonable accommodations timely and in accordance with Abode’s policy. • Oversee Risk Management procedures for the portfolio, monitoring incidents and potential claims. As necessary, evaluate the need for additional risk management strategies and additional enhancements. • Consult with legal counsel and Vice President of Asset and Property Management related to legal issues or matters; makes recommendations on correspondence responses and implements procedures for compliance. • Serve as community representative for all court proceedings including evictions and small claims cases. • Evaluate and give direction during maintenance emergency situations at the community level. To include afterhours response. Communicate situation and solutions to Vice President and Regional Maintenance team to ensure prompt resolution. • Ensure all sites are clean, well maintained, no health/safety issues, and immediately address risk management concerns. • Meet deadlines as outlined in Abode’s Regional Manager Blueprint book. • Follows up as needed on all aspects of operations. Staff Supervision • Supervise all Community Managers in assigned portfolio with indirect oversight of office staff and maintenance on-site team members including hiring, training, supervision, and corrective measures. • Work closely with Community Managers, discussing maintenance issues, problems, and solutions concerning their property. • Meet with staff individually and in group meetings to communicate information, company news, directives, and goals are mutually understood. Collaborate and receive feedback. • Conduct a minimum of 3 site visits per week in assigned portfolio. Must visit each site no less than twice per month. • Proactively identify staff needing additional training. Team members are to be fully supported, adhering to Abode’s operational, and compliance procedures. Work with Vice President of Property and Asset Management to develop and implement plans to improve performance. • Support Abode’s timekeeping polices. Review direct reports timecards for accuracy and approve payroll on time. • Create a productive and inclusive work environment where the team is excited. Make evident importance of each role with the team. Prioritizes team tasks appropriately. • Encourage creative problem solving. Identify strengths of each team member and actively generates and support individual career development and acknowledges individual and team accomplishments. • Carry out supervisory responsibilities in accordance with the Company’s policies and applicable state and federal laws. • Work with onsite team members to ensure portfolio has coverage during sick and vacation requests. • Support portfolio when positions are vacant. • Ensure staff members participate in company-provided training such as fair housing, safety, non-discrimination, and harassment prevention. • Ensures properties adheres to Abode Property Performance Standards. • Develop and implement training programs for new hires and existing employees to follow operational requirements. • Ensures employees are working towards achieving strategic goals and objectives established by Abode Communities.
Qualifications
Bachelor’s Degree in Business or related field or 10 years of relevant experience in multifamily residential property management highly preferred.
Specific knowledge of affordable regulations, Tax Credit, HUD, LAHD, HCD, CDLAC.
3+ years Community Manager experience.
Previous experience must include responsibilities for operations, budgets, move-in process, recertification, and inspections.
Collaborative, values-based leader who has a proven track record of achieving results.
Commitment to excellent customer service; ability to demonstrate empathy and compassion in decision-making and communications.
Demonstrated leadership skills, supervisory experience and successful at building cohesive teams within small- to medium-sized departments.
Capacity to respect, understand and positively engage persons of other cultures and backgrounds.
Additional Information
This is a full-time, exempt position with a hybrid schedule-2 days/week in the office.
Abode Communities’ employees enjoy an abundance of benefits including a competitive benefits package (health, dental, vision); 9/80 work schedule, 401k plan, FSA, subsidized parking, and vacation and sick leave.
ABODE COMMUNITIES IS AN EQUAL OPPORTUNITY EMPLOYER.