Latham & Watkins, a global law firm consistently ranked among the top firms in the world, is seeking a temporary Global Technology Support Center (GTSC) Analyst to join our team in downtown Los Angeles. THE SHIFT FOR THIS ROLE WILL BE MONDAY - FRIDAY, 9:00AM - 5:00PM. The success of our firm is largely determined by our commitment to hire and develop the very best and brightest; creating a team that provides our clients with the highest quality of work and service. We are driven by our core values: respect, innovation and collaboration.
The GTSC at Latham & Watkins operates to the highest standards measuring success through Key Performance Indicators such as First Call Resolution which is consistently over 70% and CSAT - 93% of all customer surveys returned are positive. This is a true reflection of the expertise and quality upheld by our GTSC analysts.
As an Analyst, you will be working within a follow-the-sun support model and will be expected to provide expert technology support to our lawyers, paralegals and staff across all of our global offices via telephone, email, chat and remote access systems with an emphasis on quality over quantity.
Responsibilities and duties will include:
If you:
And have:
We encourage you to apply!
Latham & Watkins is an Equal Opportunity Employer. Our commitment to diversity, equal opportunity and sustainability enables Latham & Watkins to draw from a remarkable wealth of talent to create one of the world's leading law firms. Latham & Watkins LLP will consider qualified applicants with criminal histories in a manner consistent with the City of Los Angeles Fair Chance Ordinance. For information regarding family care and medical leave (CFRA), click here.
Required Skills Required Experience