Job Description

Bright Power works with forward-thinking owners and developers to identify, design, and implement custom energy and water solutions on a wide variety of systems. Our team is comprised of a diverse, talented, and hard-working group of individuals committed to making a positive impact on the environment.

JOIN US

Bright Power has been a transformative player in clean energy and sustainable housing for 15 years. Our clients include affordable housing owners and developers, Fortune 1000 financial and real estate investors, privately held firms, and some of the nation’s largest property managers.

We are passionate about reducing energy and water usage through the implementation of energy efficiency and renewable energy technologies. Our goal is to improve the health, comfort, and value of our client’s buildings while cultivating a sustainable future. We believe deeply in doing well by doing good and come to work every day seeking to change the world.

THE ROLE

Bright Power is seeking an energetic, detail-oriented, motivated person to join our California team as an Operations Administrator. Bright Power serves national and regional real estate companies, primarily owners, developers and managers of multifamily housing. The Operations Administrator plays a key role on our team alongside sales, data analysis, engineering and construction professionals in providing energy and water construction and management services that help our clients achieve substantial reductions in utility costs, carbon emissions and water consumption, while improving resident comfort. We are open to this position being a permanent work-from-home position; the hours are generally 9AM-6PM Pacific Time with some flexibility as needed. The top three skills needed to succeed in this position are: impeccable communication with real estate, construction, and engineering professionals; managing of schedules for subcontractor partners and internal resources; and monitoring pre-defined reports and business systems and flagging to appropriate parties when there is a need for follow up. Operations Administrators are expected to be very good self-organizers, and spend much of their day either on the computer reviewing reports or calling and emailing to follow up with relevant stakeholders.

PRIMARY RESPONSIBILITIES

• Plan and schedule meetings and answer phone calls
• Coordinate travel arrangements, arrange related details for events and/or meetings.
• Develop optimal relationships with the client, client’s vendors, contractors, and consultants
• Maintain calendars of internal staff, properties and external contractors
• Monitor, maintain and collect data for standard reports charts, graphs, spreadsheets and databases.
• Manage document control for projects.
• Monitor project schedules and track deliverables
• Communicate with property staff regarding scheduling site visits, subcontractors regarding the status of quote requests, and internal staff action items.
• Run pre-defined reports in company software such as Google Suite and Salesforce and use them to drive your activities - who to follow up with internally and externally to adhere to process
• Escalate cordially and appropriately to engineers, management, or business unit leadership
• Provide support to individual managers or at a business unit level
• Resolve routine problems and communications where the response is based on existing procedures; refer more complex problems
• Assist in event planning with department-wide scope
• Provide exemplary service to clients and team members
• Provide general office support
• Maintain project information across databases

QUALIFICATIONS/EXPERIENCE

• Minimum 1 year of experience working in an administrative or customer service role
• Excellent verbal and written communication
• Impeccable customer service skills
• Excellent organizing and time management skills.
• Detail oriented and methodical maintenance of computer based systems.
• Ability to stay organized amid many evolving projects
• Have good judgment, be trustworthy and reliable, and have excellent time management skills
• General computer skills and proficiency in Microsoft Word and Excel.
• Enthusiasm to work in a team oriented environment providing ideas and open feedback.
• Ability to quickly learn new software tools.
• Resourceful with a can-do attitude
• High school diploma with some college preferred
• Comfortable on the phone - making 10-30 calls per day
• Working knowledge of Salesforce and how to create and edit reports
• Working knowledge of Google Suite of tools (Gmail, Gsheets, Gdocs)
• Working knowledge of Microsoft Word Excel

PREFERRED QUALIFICATIONS

• Previous experience in real estate, construction, light construction, engineering, or retrofits
• Previous experience with energy, sustainability, and/or utilities
• Experience with Salesforce and Google Sheets

EQUAL EMPLOYMENT OPPORTUNITIES Bright Power provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Bright Power complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Bright Power expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Bright Power’s employees to perform their job duties may result in discipline up to and including discharge.

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