As the Concierge, you will create a positive experience by providing outstanding customer service to guests, residents, and prospects. You will ensure that the lobby, entry ways and front desk are clean and organized at all times; sign for deliveries and packages; and accept service requests from residents. Your responsibilities will also include contacting emergency services in the event of an emergency, monitoring visitor parking and handling noise complaints from residents. Responsibilities: - Maintain an excellent customer service relationship by adhering to the Capitol Concierge Inc. standards - Adhere to the CCI Standard Operating Procedures - Ensuring the lobby, entry ways, and front desk is clean and organized at all times - General housekeeping tasks: dusting, cleaning glass doors, sweeping entryways, etc. - Maintain any Community Refreshment Areas: coffee, water, continental breakfast, etc. - Answering the telephone, providing information, forwarding calls and taking messages when necessary - Routinely inspect community amenity areas for trash, cleanliness, and lighting - Signing for deliveries and packages and tracking on the community Package Log - Distributing and assisting residents with packages - Accepting service requests from residents and logging appropriately - Ensuring that all apartment keys are accounted for and secure during shift per Access Management standards - When necessary, issuing keys to residents or other associates. - Monitoring visitor parking areas and issuing parking passes (if applicable) - Receive and distribute dry cleaning to residents (if applicable) - Track, monitor and inspect amenity areas when rented by residents - Handle noise complaints presented by residents after normal leasing office business hours - Contact emergency services in the event of a fire or other incident requiring fire, medical, or police attention - Other tasks as assigned by supervisor