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Part time Residential Concierge- VA

Capitol Concierge

Part time Residential Concierge- VA

Arlington, VA
Part Time
Paid
  • Responsibilities

    As the Concierge, you will create a positive experience by providing outstanding customer service to guests, residents, and prospects. You will ensure that the lobby, entry ways and front desk are clean and organized at all times; sign for deliveries and packages; and accept service requests from residents. Your responsibilities will also include contacting emergency services in the event of an emergency, monitoring visitor parking and handling noise complaints from residents.

    Responsibilities:

    Maintain an excellent customer service relationship by adhering to the Capitol Concierge Inc. standards

    Adhere to the CCI Standard Operating Procedures

    Ensuring the lobby, entry ways, and front desk is clean and organized at all times

    General housekeeping tasks: dusting, cleaning glass doors, sweeping entryways, etc.

    Maintain any Community Refreshment Areas: coffee, water, continental breakfast, etc.

    Answering the telephone, providing information, forwarding calls and taking messages when necessary

    Routinely inspect community amenity areas for trash, cleanliness, and lighting

    Signing for deliveries and packages and tracking on the community Package Log

    Distributing and assisting residents with packages

    Accepting service requests from residents and logging appropriately

    Ensuring that all apartment keys are accounted for and secure during shift per Access Management standards

    When necessary, issuing keys to residents or other associates.

    Monitoring visitor parking areas and issuing parking passes (if applicable)

    Receive and distribute dry cleaning to residents (if applicable)

    Track, monitor and inspect amenity areas when rented by residents

    Handle noise complaints presented by residents after normal leasing office business hours

    Contact emergency services in the event of a fire or other incident requiring fire, medical, or police attention

    Other tasks as assigned by supervisor

    Qualifications:

    To perform this job successfully, an individual must be able to perform each essential duty well. The requirements listed below are representative of the knowledge, skills and abilities required.

    Education

    High School Graduate, Bachelor’s Degree preferred.

    Professional Experience

    3+ years’ experience in Hospitality/Customer Service or related field preferred.

    Skills

    Ability to read, analyze and interpret all forms of information

    Excellent written and verbal communication skills

    Ability to accept and learn from constructive criticism

    Must be well organized

    Must be detail oriented

    Must be team oriented but able to work independently on occasion

    Must demonstrate tact and diplomacy

    Ability to prioritize tasks

    Ability to multi-task

    Must be efficient

    Must possess strong analytical and problem solving skills

    Ability to follow oral and written instructions

    Computer skills:

    Proficient Computer Knowledge required

    Microsoft Office Suite 2013 and above

    Building Link/Key Link knowledge is a plus

    Dress Code: (Polished, pressed, clean cut)

    Concierges must wear a Black Suit, White Collared/Button up shirt, Conservative necktie and dress shoes.

  • Industry
    Real Estate