Digital Realty supports the data center, colocation and interconnection strategies of customers across the Americas, EMEA and APAC, ranging from cloud and information technology services, communications and social networking to financial services, manufacturing, energy, healthcare and consumer products.  

Now is the time to join Digital Realty and be part of the world’s trusted foundation powering digital ambitions to our customers, prospects and partners. Digital Realty’s heritage is understanding a customer’s local to global data center needs to address mixed workloads and densities. Enterprises are adapting IT strategies on-the-fly to meet rapidly evolving demands. As data creation and consumption are increasing, so are the tools, clouds, networks and resources needed to support it. This data gravity effect can lead to global workflow management that isn’t consistent across deployments, only compounding the complexities. As one of the world’s largest data center companies, we offer colocation and scale offerings combined best in class connectivity, cloud and data centric solutions. Digital Realty is seeking motivated and imaginative professionals to grow our Enterprise business. 

POSITION: COLLECTIONS SPECIALIST

OPPORTUNITY SNAPSHOT

The duties of a Collections Specialist include collection calls and/or correspondence in a fast-paced goal oriented collections department. Providing customer service regarding collection issues, process customer refunds, process and review account adjustments, resolve client discrepancies and short payments. Responsible for monitoring and maintaining assigned accounts, customer calls, account adjustments, small balance write off, customer reconciliations and processing credit notes.

• Accountable for reducing delinquency for assigned accounts.
• Enlist the efforts of various internal groups to accelerate the collection process.
• Communicate & follow up effectively with customers regarding their accounts daily.
• Establish and maintain effective and cooperative working relationships with customers, asset managers and property operation teams.

THE REQUIREMENTS

• 3-5 years high volume corporate collections experience.
• Knowledge of accounts receivable and collections procedures
• Commitment to excellent customer service
• Ability to prioritize and manage multiple responsibilities
• Exceptional communication, attention to detail, goal oriented, problem solving, and analytical skills
• Creative, self-disciplined and capable of identifying and completing critical tasks independently and with a sense of urgency.
• Experience with SAP Business One and Oracle.
• Proficiency in Adobe Acrobat and Microsoft Office, with advanced Excel experience
• Experience in a real estate environment is preferred but not required

THE ROLE

• High volume phone calls to assigned delinquent customers
• Weekly and monthly ledger reconciliations, aging review and reporting to direct supervisor
• Monthly delinquency notifications to Real Estate Management teams
• Processing monthly credit memos and gather appropriate documentations and approvals
• Reconcile customer disputes as they pertain to payment of outstanding balances due
• Provide excellent & considerate customer service to external and internal customers
• Participate in team planning meetings
• Meet defined department goals and activity metrics
• Perform other assigned tasks and duties necessary to support the accounts receivable department.

Note: this description is intended to give you a general overview of the position and is not an exhaustive listing of duties and responsibilities.

DIGITAL REALTY: WHERE THE CLOUD LIVES AND BUSINESS THRIVES

We built the global standard for technical real estate, developing a unique capability to acquire, manage, and scale data center campuses. Now, Digital Realty is building a unique ecosystem of open solutions that power customer growth through exceptional service on a foundation of unrivaled data center expertise. The new Digital Realty combines unparalleled data center services, carrier-dense interconnection, real estate acumen, and financial strength to create unique power of choice and value when and where our customers need it.

OUR MISSION

To provide our customers with the trusted foundation for the digital world

OUR VISION

To build a network of connected campuses and internet gateways that become the heart of the internet and cloud, powering growth and prosperity for customers, employees and shareholders.

OUR VALUES

Guide our decisions and actions every day—above all else, we value customers, excellence, talent, teamwork and success.

ABOUT DIGITAL REALTY

Digital Realty Trust, Inc. supports the data center and colocation strategies of more than 2,000 firms across its secure, network-rich portfolio of data centers located throughout North America, Europe, Asia and Australia. Digital Realty's clients include companies of all sizes, ranging from financial services, cloud and information technology services, to manufacturing, energy, gaming, life sciences and consumer products

DISCLAIMER:

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.

Digital Realty Trust is committed to employing a diverse workforce. We value and actively seek to recruit, develop and retain people with backgrounds, experiences and perspectives that reflect the full diversity of our society.

Digital Realty is a publicly traded company (NYSE: DLR) with investment grade ratings from all three major ratings agencies.

Digital Realty offers a highly competitive compensation package, excellent benefits, and an environment that recognizes and rewards your contributions.

Digital Realty is an equal opportunity employer, EOE/AA/M/F/Vets/Disabled

Please do not forward unsolicited resumes to any employee of Digital Realty and its subsidiaries. Digital Realty is not responsible for any fees related to unsolicited referrals.

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Required Skills Required Experience