POSITION: MANAGER, REAL ESTATE SECURITY
OPPORTUNITY SNAPSHOT
As a member of the Portfolio Operations team, these new, highly-visible roles will oversee all site-level, campus-level security operations for the assigned properties by administering the third-party guarding service contract, coordinating security technology infrastructure projects and ensuring overall security compliance with Digital Realty’s policies and procedures and other regulatory and contractual requirements.
THE REQUIREMENTS
THE ROLE
Oversee day-to-day security operations and management of site security vendor for assigned territory.
Manage budget and assigned security infrastructure projects for assigned security operations.
Drive operational and security compliance; and create accountability through effective change management, leadership and innovation.
Meet or exceed customer satisfaction KPIs as evidence in feedback surveys, audit results, zero security breaches and policy violations.
Oversee third-party security vendor recruitment and training including:
Ensure third-party security guard firm complies with the service contract, KPIs and SLAs objectives including:
Establish an annual security operations plan for assigned properties on staffing, recruiting and retention, systems, infrastructure upgrades and maintenance, budget management and customer satisfaction. Set KPIs to measure and report on operational and systems performance.
Ensure all training requirements and/or annual company-sponsored security operational exercises, compliance requirements and audits are completed on-time for assigned territory.
Lead business continuity and emergency response planning and operations coordination for assigned operations.
Monitor and regulate security platform transactions, security vendor KPI’s and SLA’s in assigned territory; and develop corrective actions to address deficiencies.
Keep records and prepare accurate timely reports both manually and through automated methods.
Facilitate security equipment deployment projects as appropriate and assigned by Digital manager.
Support internal and external regulatory audits and certifications, customer/sales/corporate tours as needed.
Liaison with Digital Realty’s corporate Portfolio Security, other Digital departments, local fire and police officials, contractors and others to identify, analyze and solve problems and create opportunities for continuous improvement.
Successfully perform and complete duties that may be assigned by Digital manager.
Providing initial on-boarding and training for contracted security provider’s key supervisory staff (e.g. lead site, area managers) on technology, customer SLAs, site policy and procedures.
Coordinate with guard services provider to ensure consistent development of, and compliance with, post orders.
Note: this description is intended to give you a general overview of the position and is not an exhaustive listing of duties and responsibilities.
DIGITAL REALTY: WHERE THE CLOUD LIVES AND BUSINESS THRIVES
We built the global standard for technical real estate, developing a unique capability to acquire, manage, and scale data center campuses. Now, Digital Realty is building a unique ecosystem of open solutions that power customer growth through exceptional service on a foundation of unrivaled data center expertise. The new Digital Realty combines unparalleled data center services, carrier-dense interconnection, real estate acumen, and financial strength to create unique power of choice and value when and where our customers need it.
OUR MISSION
To provide our customers with the trusted foundation for the digital world
OUR VISION
To build a network of connected campuses and internet gateways that become the heart of the internet and cloud, powering growth and prosperity for customers, employees and shareholders.
OUR VALUES
Guide our decisions and actions every day—above all else, we value customers, excellence, talent, teamwork and success.
ABOUT DIGITAL REALTY
Digital Realty Trust, Inc. supports the data center and colocation strategies of more than 2,000 firms across its secure, network-rich portfolio of data centers located throughout North America, Europe, Asia and Australia. Digital Realty's clients include companies of all sizes, ranging from financial services, cloud and information technology services, to manufacturing, energy, gaming, life sciences and consumer products
Digital Realty is a publicly traded company (NYSE: DLR) with investment grade ratings from all three major ratings agencies.
Digital Realty offers a highly competitive compensation package, excellent benefits, and an environment that recognizes and rewards your contributions.
Digital Realty is an equal opportunity employer. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
Please do not forward unsolicited resumes to any employee of Digital Realty and its subsidiaries. Digital Realty is not responsible for any fees related to unsolicited referrals.
Required Skills Required Experience