Hi, we’re Host!

We believe your office should allow you to feel comfortable, productive and inspired in your working life. Because when people feel inspired, great things happen.

As the heart of the workplace, you will help foster a sense of community by putting the well-being of others at the forefront. As you collaborate with colleagues to create a culture of support, you will have countless opportunities to inspire moments of delight and pursue amazing outcomes each day.

JOB SUMMARY

The Experience Concierge works in the heart of the bustling The Bloc retail district in Downtown Los Angeles, providing personalized service for both the visitors to the outdoor retail center and team members of the adjacent office building. Positioned outside on the Plaza Level in a covered location, the individual in this role will be centrally located to assist with wayfinding, advising on local retailers/attractions and other tasks to make discovering all the amenities of The Bloc as frictionless and fun for team members and visitors alike.

The Bloc is a vibrant, open air urban center in the heart of Downtown LA. The individual in this role would support a concierge desk that is open 365 days per year, should expect a schedule that includes weekends and holiday shifts on an as needed basis.

The individual in this role acts as the first point of engagement with team members and visitors alike, creating a warm, supportive, and service-oriented atmosphere that enhances the Experience.

DUTIES & RESPONSIBILITIES

• Provides personal services to visitors and office tenants such as arrangement of transportation & travel arrangements, wayfinding, parking validations, reception services, specialized amenities, storytelling & Bloc tours, meal & activity reservations, and guest & administrative support, etc. The Concierge also assists with shipping, catering & events planning, coordinating car detailing, laundry & dry cleaning services, gift & package orders and other services as needed.

• Displays a warm friendly, professional greeting to all those entering the property. Answers telephone in friendly, professional manner. Maintains accurate records of service requests and status.

• Maintains records and logs of service requests and visitor requests by tracking their status.

• Responds promptly with accurate and thorough information according to the specific request. Arranges and confirms recreational, dining, and/or business activities.

• Maintains a file of services including transportation sources, accommodations, and referral contacts.

• Serves as point-of-contact for the facilities team as representative of the Workplace Concierge team.

• Performs property inspections and contacts respective departments for areas that need attention.

• Supports with meeting and events tasks as assigned. May assist with scheduling and coordinating setup for Office Rooftop Lounge events and meetings, coordinating catering, securing approvals and reviews invoices to arrange billing to appropriate department or business unit.

• Follows security and emergency procedures as defined for the property. Responds to emergency situations in a calm, efficient manner. Summons appropriate assistance and makes appropriate notifications in accordance with operating procedures.

• Performs other duties as assigned.

QUALIFICATIONS

• HS Diploma or GED required. Bachelor's degree or professional hospitality accreditations preferred.

• Prior Customer Service experience required.

• A minimum of 1 year of Front Desk, Concierge, customer service or other hospitality experience is preferred.

• Strong knowledge of the surrounding area and all recreational, hospitality and business related information.

• Ability to comprehend and interpret instructions, short correspondence, and memos and ask clarifying questions to ensure understanding. Ability to write routine reports and correspondence. Ability to respond to common inquiries or complaints from clients, co-workers, and/or supervisor.

• Comfortable meeting and engaging with new people.

• Warm and engaging demeanor and has the ability to assess circumstances, empathize and offer help.

• Utilizes a high level of attention to detail as well as strong interpersonal skills.

• Has a positive attitude and a strong sense of urgency in resolving any issues that may arise.

• Ability to calculate simple figures such as percentages.

• Ability to understand and carry out general instructions in standard situations. Ability to solve problems in standard situations. Requires basic analytical skills.

• Intermediate skills with Microsoft Office Suite, handheld mobile technologies and applications.

• Good organizational and strong problem-solving skills. Highly adaptable and flexible.

• Ability to work independently with little supervision.

• Ability to work flexible work schedules based on office needs.

• Strong problem-solving skills. Highly adaptable and flexible. Ability to work independently with little supervision.

• Ability to work requiring significant walking or through other means of mobility. Ability to work in a standing position for long periods of time. Ability to reach, bend, stoop, push and/or pull and frequently lift up to 20 lbs. and occasionally lift/move up to 40 lbs.

SCOPE OF RESPONSIBILITY

Decisions made with understanding of procedures and company policies to achieve set results and deadlines. Responsible for setting own project deadlines. Errors in judgment may cause short-term impact to co-workers and supervisor.

SAFETY

Responsible for personal safety and the safety of those who are affected by your work. This includes but is not limited to:

1. Complete at a satisfactory level all required and assigned HSE training.

2. Follow all activity policies and procedures, including all HSE related requirements at all times.

3. Participate in all HSE related programs & activities as required, including incident investigations, interviews, auditing, and assessment, etc.

4. Report any condition which you feel could result in an accident or injury and / or stop work if required.

CBRE is an equal opportunity/affirmative action employer with a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law.

NOTE: An additional requirement for this role is the ability to comply with COVID-19 health and safety protocols, including COVID-19 vaccination proof and/or rigorous testing.

With 130,000+ professionals servicing clients in over 100 countries, CBRE is the global leader in commercial real estate and investment services. From selling properties to supporting the achievement of net zero spaces of tomorrow, we have compelling roles across every dimension of the industry.  

We’re an organization of dynamic professionals that welcome challenges and thrive in creating impact for communities and businesses. Careers at CBRE combine the support and resources of a global powerhouse in a culture where an entrepreneurial mindset is encouraged.