CLIENT OPERATIONS SPECIALIST

Homebot is an exciting, fast-growing start-up, revolutionizing how homeowners build wealth with the single largest asset they'll ever own -- their home.

We sell our platform services to real estate agents, lenders, and loan servicers as a way to keep customers engaged long after the sale is complete.

Our customers love us and we love them!

We are growing rapidly and are in need of a driven, team-oriented, and self starting Client Operations Specialist to join our hard-working team that comes together and successfully reaches company goals.

If this opportunity gets you pumped - perfect! Apply below and we look forward to speaking with you soon.

WHO WE STRIVE TO BE:

• Servant Leaders: Serving our teammates and customers first, with the purpose of enabling and supporting them to be successful
• Learners: We learn and share from experiences and mistakes
• One Team: We make decisions, get in the same boat, and paddle together

CHARACTERISTICS OF AN INCREDIBLE HOMEBOT CLIENT OPERATIONS SPECIALIST:

• Quick learner, enjoys wearing many hats, and happy to help wherever needed
• Accuracy and attention to detail - a little OCD goes a long way in this role!
• Time management - prioritizing your day will help ensure success
• Solutions creator who takes initiative and adds value
• Patient, friendly, and maintains a stellar attitude through chaos and change

WHAT YOU'LL DO:

• Data, data, and more data! Filter and “clean” a high volume of customer data to be imported into our production database within our SLA
• Responsible for assisting in various aspects of the Customer Success and Operations team
• Respond to customer inquiries via Intercom, email, phone, etc. in a timely manner
• Locate and define new process improvement opportunities
• Identify and assess customers' needs to achieve satisfaction
• Handle customer challenges, provide appropriate solutions and alternatives, and follow up to ensure resolution
• Help identify bugs, gather steps to reproduce, and report to Product team for resolution - keeping customer apprised along the way
• Help report important KPIs to help the company make key business decisions

EXPERIENCE & QUALIFICATIONS:

• Strong analytical skills with the ability to collect, organize, analyze, and disseminate significant amounts of information with attention to detail and accuracy
• Basic to intermediate experience with spreadsheets/functions (Excel, Google Sheets, manipulating data)
• 1+ years of proven customer support experience
• Ability to multi-task, prioritize, and manage time effectively
• Excellent communications skills, written and verbal; you will be dealing with very polished users
• Ability to work cross-functionally between all departments of Homebot

BONUS IF:

• Bachelor's Degree in Information Management, Mathematics, Economics, Computer Science or Statistics
• Start-up Experience
• You are familiar with Real Estate and/or Mortgage Lending and the different stakeholders involved with homeownership

PERKS/BENEFITS:

• Experienced leadership team with success in multiple exits
• Health benefits, 401K & EcoPass
• Flexible vacation policy - we believe in taking care of yourself
• Office in WeWork on Platte Street  - cold brew & kombucha for days!
• Opportunities for growth!

MORE ABOUT HOMEBOT:

PROBLEM WE'RE SOLVING:

The US homeownership market is the largest asset class in the world at $30 trillion but is essentially an “unmanaged” asset that causes homeowners to leave billions of dollars on the table every year.  At the same time, loan officers and real estate agents spent $20 billion a year on desperate attempts to maintain mindshare and loyalty with their past clients in hopes of gaining more repeat and referral business.

OUR SOLUTION:

​Each month, Homebot delivers a personalized report to homeowners that tracks home value, mortgages and market conditions, advice about when to buy or sell, when to refinance, when to drop mortgage insurance, how to save by strategically paying principal payments, and even estimates potential rental income from Airbnb.  Homebot helps homeowners build wealth faster by making them feel empowered and confident about making smart home finance decisions.

But the only way a homeowner can get Homebot is from their lender or real estate agent, and this is where we make magic happen.  Homebot respects the existing relationships between homeowner, lender and real estate agent and becomes a machine for generating repeat and referral business while creating incredible loyalty by providing something their clients actually love to receive - every month.

It's definitely a game-changer and we are truly making an impact. Join our team and be a part of something big!

Check out our website at www.homebot.ai

• We realize your time is very valuable. Please do not apply if you do not have the minimum experience for this role. Thank you! *​