Come join one of the best places to work in Denver (not kidding, check out our 4.9 rating on Glassdoor!)! Homebot is scaling and, while doing so, we keep a clear focus on culture and engagement - our eNPS scores average 80 each quarter. We're looking for trailblazers to join us in revolutionizing how people build wealth with the single largest asset they'll ever own — their home.

We sell our SaaS platform to real estate agents, lenders and loan servicers to engage their clients and prospects throughout the entire homeownership lifecycle. Our customers love us and we love them! 

We are scaling and need an incredibly organized, friendly, and driven CUSTOMER SUPPORT SPECIALIST to manage immediate customer requests and provide support for our Customer Success Managers. 

If this opportunity gets you pumped - perfect! Apply below and we look forward to speaking with you very soon! (We also read cover letters so take a moment to tell us what makes you a great fit for us!)

This is a full-time position based in our DENVER, CO OFFICE. (We have a hybrid work model in place that allows employees to split their time between working in-office and from home a few days a week.)

COMPENSATION: We are committed to providing competitive pay and benefits that are in line with industry standards. We analyze and carefully consider several factors when determining compensation, including skills, qualifications and professional experience, which can cause your compensation to vary. This role has an annual targeted base salary range of $50,000.00 - $55,000.00, PLUS AN ANNUAL 10% PERFORMANCE BONUS TARGET. For additional details on our total benefits package, please review the section “Why Homebot?” at the end of this job description.

CHARACTERISTICS OF AN INCREDIBLE HOMEBOT CUSTOMER SUPPORT SPECIALIST:

• Patient, friendly and maintains a stellar attitude through chaos and change 
• Detail oriented - No one slips through the cracks on your watch!
• Solutions creator who takes initiative and adds value
• Confident, adaptable self-starter who thrives in a fast-paced environment
• Quick learner and happy to help wherever needed!

WHAT YOU'LL BE ACCOUNTABLE FOR:

• Manage and quickly respond to all immediate customer support requests, which are typically “how do I…” feature / function questions or account management questions.
• Have a professional attitude -- you'll be supporting some of the most successful and prominent Real Estate Agents and Lending Professionals in the country (our users).
• Provide great customer support by quickly responding to phone calls, chat and email support requests, and assist our CSM's as needed. 
• Triage requests to Customer Success Managers and/or Engineering team, as needed
• Collect and provide product feedback to the product team from the customer's perspective

COLLABORATION:

• This role will report to Manager of Customer Support
• The Customer Support team works staggered hours (8am-4pm, 9am-5pm, and 10am-6pm MT). We are looking for this person to work 10am-6pm MT
• You will work closely with the Sales and Data teams
• You will be part of the entire CS team consisting of Customer Success Managers, Customers Success Specialists, and our Customer Education Coordinator

EXPERIENCE & QUALIFICATIONS:

• Patient, friendly and a great attitude through fast growth
• Strong communication skills, written and verbal; you will be dealing with very polished professional in lending and real estate sectors 
• Impeccable with follow through and follow up!
• Flexible schedule and able to respond to emails/chats on nights and weekends, if needed during special circumstances
• 1+ years of customer support experience in a professional environment, preferably with a Software-as-a-Service and/or Startup environment is a bonus
• Direct experience with Intercom.io is a bonus
• Direct experience in lending or real estate sector is a bonus

WHO WE STRIVE TO BE AS HOMEBOTTERS:

• Servant Leaders: We serve our teammates and customers first, with the purpose of enabling and supporting them to be successful
• Respect, Thoughtfulness & Maturity: We show through our actions
• Accountability: We know our jobs & take ownership
• One Team: We make decisions, get in the same boat, & paddle together
• Diligent: We are persistent in the details
• Initiative: We seek improvements continuously
• Solution Drivers: We create solutions rather than focus on problems
• Positivity Builders: We recognize that great attitudes are contagious
• Learners: We fail fast & share from our experiences & mistakes

WHY HOMEBOT?

We believe in a collaborative, fun work environment. And when we say we have an awesome culture, we mean it. The team members, aka Homebotters, are not only passionate about our product, but also about how they interact with each other. We push ourselves every day to be better, challenge each other to continuously grow, and to have fun doing it. We are professional when we need to be and goofy when it's time to celebrate a win. We realize we might be a little biased so we encourage you to check out our Glassdoor reviews and visit BuiltinColorado's Best Places to Work list (#87!) and Best Midsize Places to Work (#41!) , and The Denver Post's 2022 Top Workplaces (#11 for companies with 50-149 employees)! 

With the mortgage and tech industries being highly male-dominated, we're proud to be a tech company in the mortgage space with ~40% female employees across the organization. We encourage you to check out two of our awesome BuiltinColorado's articles featuring one of our fantasticengineers, as well as an article featuring one of our Vice Presidents here at Homebot!

We appreciate and value what our team members do every day, so we offer some amazing benefits to reward them:

PERKS/BENEFITS:

• Medical (Aetna) / Dental (Sun Life) / Vision (VSP)
  • Homebot covers 99% for the employee and 50% for dependents
• 401(k) match
  • Homebot matches 100% on the first 3% and an additional 50% on the next 2% (Homebotter contributes 5% and receives 4% from Homebot!)
• Great vacation policy - we believe in taking care of yourself & reward team members as they reach milestone years of service (4 weeks accrued vacation to start!)
• 1 Week Sick/Mental Health time
• Quarterly Mental Health Days (1 day per quarter)
• 2 Paid Volunteer Days per year
• Paid Parental Leave - 12 Weeks!
• Hybrid Working Model - Blend Work From Home and In-Office Days
• Budget for Home Office Setup
• Denver EcoPass for light rail and bus system
• Office location in downtown Denver (modern, spacious 4-story with top floor deck ⛰)
• Relocation reimbursement for out-of-state moves to the Denver area
• Weekly catered lunches in-office on Thursdays
• Fun quarterly events like Rockies games, holiday parties, etc.
• Awesome culture! Awesome coworkers! (seriously, have you seen Glassdoor?)
• We give back to the community (Volunteer Days, Giving Tree)
• Open work environment with sit/stand desks
• Financial Wellness Program
• Free Employee Assistance Program & Mental Health Coaches
• Educational Assistance Program
• Annual Training Budget for Professional Development

MORE ABOUT HOMEBOT

PROBLEM WE'RE SOLVING:

The US homeownership market is the largest asset class in the world at $30 trillion but is essentially an “unmanaged” asset that causes people to leave billions of dollars on the table every year. At the same time, loan officers and real estate agents spent $20 billion a year on desperate attempts to maintain mindshare and loyalty with their past clients in hopes of gaining more repeat and referral business.

OUR SOLUTION:

Homebot is a client-for-life portal that maximizes repeat and referral business for lenders by empowering consumers to build wealth through homeownership. The award-winning client portal delivers personalized, actionable intelligence throughout the entire homeownership lifecycle to every client and prospect. With an average 50% monthly engagement rate, Homebot ensures lenders and agents remain the trusted advisors that consumers rely on to make informed decisions about the largest asset they may ever own, their home. 

It's definitely a game-changer and we are truly making an impact. Having launched in 2016, we're over 100 Homebotters strong and expect to continue that growth throughout the year. Join us!

Check out our website at www.homebot.ai