Homebot is an exciting, fast-growing company, revolutionizing how homeowners build wealth with the single largest asset they'll ever own -- their home.

We sell our platform services to real estate agents, lenders, and loan servicers as a way to keep customers engaged long after the sale is complete.

Our customers love us, and we love them!

We are rapidly growing and need an incredibly organized, driven, and outgoing Customer Education Coordinator. You'll support our end-users (loan officers & realtors) with continuous training and education to ensure they understand how to cultivate the utmost value from their Homebot subscription. This role will be a hybrid of virtual/web-based (80%) and on-site (20%) training.

If you love educating others and if this opportunity gets you pumped - perfect! Apply below, and we look forward to speaking with you very soon! (We also read cover letters, so take a moment to tell us what makes you an excellent fit for us!)

This is a full-time position based in our Denver, CO office.  (Currently, due to COVID-19, we are working remotely and will continue to do so until there is a vaccine widely available. Until then, you can work remotely in another state, but will eventually need to be in the Denver area).

Targeted Base Salary Range: $50,000.00 - $55,000.00. Please review the section “Why Homebot?” at the end of this job description for additional details on our total benefits package.

WE ARE TARGETING A JANUARY 2021 HIRE DATE.

Who We Strive To Be as Homeboters:

• Servant Leaders: Serving our customers and teammates first, to enable and support them to be successful
• Teachers: Continuously teaching one another to enable collaboration and growth
• Learners: We learn and share from experiences and mistakes
• Solution Drivers: We create solutions rather than focus on problems
• Positivity Builders: We recognize that great attitudes are contagious
• One Team: We make decisions, get in the same boat, and paddle together

Characteristics of a Rockstar Homebot Customer Education Coordinator:

• Patient, knowledgeable, and maintains a stellar attitude with all customers, whether in-person or virtually.
• Detail-Oriented & Organized - No training session is forgotten or double-booked on your watch!
• Considerate & Flexible with your training - tailoring our user's needs in every session
• Have a professional attitude -- you'll be supporting some of the most successful and prominent Real Estate Agents and Lending Professionals in the country (our users)

What You'll Be Accountable For:

• Develop and continually hone expertise in our platform and 3rd party integrations
• Update and maintain existing Homebot content with platform optimizations and new feature releases
• Conduct 1-1 to Homebot customers and/or prospects
• Work with the Customer Education Manager, to better the education experience across the customer journey, including automation and scaling processes.
• Field all internal and external inquiries and content requests for Customer Education
• Identify and implement valuable non-product content/training focused on enabling customers to succeed (strategy, operations, process, etc.)
• Facilitate our Homebot Mastermind Groups including providing support and content creation
• Triage high-level requests to Customer Success Managers and/or Engineering team, as needed
• Serve as a product expert to internal teams - Marketing/Sales, Support, and Development.
• Identify and learn about trends and innovation in the Real Estate & Mortgage industry

Collaboration:

• This role will report to Education & Training Manager
• You will work closely with the Customer Success, Product, and Sales departments
• You will be part of the Customer Success division, including customer success, customer support, and product education

Experience & Qualifications:

• 1+ years of training or customer education experience in a professional environment, preferably with a Software-as-a-Service and/or Startup environment
• Excellent project management, prioritization, and organizational skills; able to manage multiple activities simultaneously
• Experience with content management and creation
• Strong communication skills, written and verbal; you will be dealing with polished professionals in the lending and real estate sectors
• Impeccable with promptness, follow-through and follow-up!

Bonus Points:

• Direct experience with project management
• Direct experience in lending or the real estate sector
• Knowledge of adult learning theories and industry trends in scalable asynchronous learning environments
• Knowledge of one of the following: SalesForce, Intercom, Hubspot

Why Homebot?

We believe in a collaborative, fun work environment. And when we say we have incredible culture, we mean it. The team members who work here are passionate about the product and passionate about how they interact with their teammates. We push ourselves every day to be better and challenge each other to grow continuously. We are respectful and professional when we need to be and goofy and fun when it's time to celebrate a win. We realize we might be a little biased, so we encourage you to check our Glassdoor reviews. 

We appreciate and value what our team members do every day, so we offer some fantastic benefits to reward them:

Perks/Benefits:

• Health benefits (we pay 99% of the Homebotter's cost for the 80/20 medical plan)
  • Medical & Dental: United Healthcare
  • Vision: Beam

   

• Great vacation policy - we believe in taking care of yourself & reward team members as they reach milestone years of service (3 weeks accrued vacation to start!)
• Paid Parental Leave
• 401K (Guideline)
• Denver EcoPass for light rail and bus system
• Brand new office location in downtown Denver (top floor overlooking Union Station!)
• Events like: Tasty Tuesdays, Wellness Wednesdays, and Thankful Thursdays
• Onsite Massages 2x/month
• Experienced leadership team with success in multiple exits
• Nitro cold brew, french press, smoothie bullet, and snacks
• Rotating beer tap + stocked beer/wine fridge
• Monthly lunch paid for by the company
• Fun quarterly events like Rockies games, holiday parties, etc.
• Awesome culture! Awesome coworkers! (seriously, have you seen Glassdoor?)
• We give back to the community (Volunteer Days, Giving Tree)
• Open environment with sit/stand desks
• Professional development opportunities/trainings
• Opportunities for growth

More about Homebot

Problem we're solving:

The US homeownership market is the largest asset class in the world at $30 trillion but is essentially an “unmanaged” asset that causes homeowners to leave billions of dollars on the table every year.  At the same time, loan officers and real estate agents spent $20 billion a year on desperate attempts to maintain mindshare and loyalty with their past clients in hopes of gaining more repeat and referral business.

Our solution:

Homebot is a client-for-life portal that maximizes repeat and referral business for lenders by empowering consumers to build wealth through homeownership. The award-winning client portal delivers personalized, actionable intelligence throughout the entire homeownership lifecycle to every client and prospect. With an average 50% monthly engagement rate, Homebot ensures lenders and agents remain the trusted advisors that consumers rely on to make informed decisions about the largest asset they may ever own, their home. 

It's definitely a game-changer and we are truly making an impact. Having launched in 2016, we're over 50 Homebotters strong and expect to continue that growth in 2020. We moved into some pretty sweet new digs in July 2019, and would love to have you come join us for some good times!

Check out our website at www.homebot.ai