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Southern Management Corporation

Hotel Concierge ($15/hr)
College Park, MD Internship Paid

Compensation

$15.85/hr

Description

Do you always find yourself helping people left and right? Do your friends often asking you to recommend a restaurant? Do you prefer better when every day is unlike the other?

Daily, the Concierge communicates with hundreds of people in person, by phone, and via email: answer questions, provide information for prospective guests, refer all incoming concerns to appropriate members of the team, build friendly relationships with guests and serve as a brand ambassador of Southern Management's Hotel Division. Concierge is the most creative people-person on the team who ensures that guests are having the most outstanding experience staying at the Southern Management Hotel.

For a Concierge, there is no typical day, but most of them might include the following:

  • Acknowledging all guests and visitors who enter the building and creating a welcome and hospitable environment
  • Being a resource for information on items and services of all kinds
  • Providing special services and coordinating special guest requests
  • Answering all incoming calls and provide basic hotel information, such as price ranges, sizes, hotel specific information (pool, fitness room, etc)
  • Maintaining key control logs, incident logs and snow logs
  • Maintaining an excellent appearance of the front desk and the lobby area
  • Inputting service orders and guest cards into Yardi, as assigned
  • Maintaining and updating a file for the different resources needed to perform concierge job
  • Maintaining a list of parts and their numbers for all office equipment for ordering ease and efficiency

Qualifications

  • High School diploma or GED
  • 2-4 years in a hospitality/customer service field or related area
  • Familiarity with the concept, practice, and procedures of a concierge
  • Professional, polished appearance with excellent written, verbal and social skills
  • Basic knowledge of Excel

About Us

At Southern, we provide the second most essential thing that every person needs, whether it’s to create a family, achieve professional success or simply enjoy life – a roof over their head.

We are a 50+ year old privately-owned company that invests in, develops, renovates, and manages residential, commercial and hospitality real estate in the Mid-Atlantic. Our portfolio includes more than 74 apartment communities, 1 million square feet of commercial space and 3 hotels across Maryland and Northern Virginia. “At Southern - people come first!” and we stand by it with our three biggest priorities: Team Member Empowerment, Above & Beyond Customer Service, and Giving Back in ways that matter.

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