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Hotel Front Desk Attendant ($13/hr)

Learn More About Southern Management Corporation

Southern Management Corporation

Hotel Front Desk Attendant ($13/hr)
College Park, MD Internship Paid

Compensation

$13.50/hr

Description

The Hotel at the University of Maryland will open in July! This position's start date will be in June.

"At Southern Management, people come first" and our Front Desk Hotel Clerks live this principle every minute of every day. The Front Desk team enjoys helping people, going out of their way to create the best experience for guests and residents--making them feel right at home.

Daily, Front Desk Clerks communicate with hundreds of people in person, by phone, and via email: we answer questions, provide information for current and prospective guests, refer all incoming concerns to appropriate members of the team, build friendly relationships with guests and serve as brand ambassadors of Southern Management Hotel Division.

As a Front Desk Clerk, a typical day might include the following:

  • Making, confirming and canceling guest reservations
  • Ensuring cleanliness of front desk and office area (i.e., clean up, package dispersing, dust free, etc.)
  • Answering department telephone within 3 rings, using the correct greeting and telephone etiquette.
  • Accurately, efficiently and professionally processing all guest check-ins and check-outs
  • Handling overbooked or "walked" guests
  • Accepting and recording wake-up call requests
  • Monitoring, sending and distributing guest faxes
  • Communicating pertinent guest information to designated departments/personnel (i.e., special requests, amenity delivery)
  • Resolving discrepancies on the room status report with Housekeeping
  • Acknowledging all guests and responding promptly to their needs, however busy and whatever time of day.

We have:

  • 75 apartment-home communities on which to start and expand your career
  • Competitive hourly rates
  • Comprehensive benefits that are way above the industry average
  • An award winning team of property management professionals to work and learn with
  • Career growth and top industry training in our corporate university

Qualifications

You have:

  • Some college or training in the Hospitality industry preferred
  • High School Diploma or equivalent required. [Associates] degree in relevant field preferred
  • Previous experience as a Front Desk Agent
  • Must be able to lift 50 pounds or more
  • Must be able to stand for 8 or more hours
  • Excellent written and verbal communication skills
  • Compute basic arithmetic and mathematical calculations
  • Organized and detail oriented
  • Excellent time management skills
  • Ability to work effectively in stressful, high-pressure situations while maintaining composure and guest satisfaction
  • Technical knowledgeable and competency in necessary systems and software: [Outlook, Word, Excel, accounting software, Roommaster, Seriousware, Visual One, Delphi, Meeting Matrix, etc]
  • Availability during peak operating times, ie: Weekends, Holidays and Special Events

About Us

At Southern, we provide the second most essential thing that every person needs, whether it’s to create a family, achieve professional success or simply enjoy life – a roof over their head.

We are a 50+ year old privately-owned company that invests in, develops, renovates, and manages residential, commercial and hospitality real estate in the Mid-Atlantic. Our portfolio includes more than 74 apartment communities, 1 million square feet of commercial space and 3 hotels across Maryland and Northern Virginia. “At Southern - people come first!” and we stand by it with our three biggest priorities: Team Member Empowerment, Above & Beyond Customer Service, and Giving Back in ways that matter.

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