Benefits:

401(k)

401(k) matching

Dental insurance

Employee discounts

Health insurance

Paid time off

Training & development

Tuition assistance

Vision insurance

About the Role

The Housing Choice Voucher Specialist plays a vital role in supporting Housing Choice Voucher (HCV) operations. This position is responsible for determining and documenting applicant eligibility, income, rent, and contractual relationships with property owners. You’re also the first point of contact for clients, vendors, and visitors—ensuring a welcoming and organized front desk experience while providing administrative and programmatic support across departments.

Key Responsibilities

Greet and assist clients, vendors, and visitors with professionalism and courtesy

Maintain an organized front desk and ensure equipment is functioning properly

Post flyers and reminders in designated areas

Coordinate with agencies providing services to residents

Promote a high-quality customer service experience

Answer basic program-related questions and guide clients

File intake paperwork for move-ins and renewals

Review documents for completeness and accuracy

Maintain housing/unit availability listings

Provide administrative support to other departments

Serve as a liaison between residents/clients and management

Manage incoming calls, correspondence, and staff appointments

Apply correct postage and manage daily mail operations

Input data into HAB and/or FileVision systems

Perform special projects as assigned

Interview program participants weekly and manage assigned caseloads

Ensure accurate and complete files and resolve cases promptly

Life at CHA

At CHA, we foster a dynamic and supportive work environment where your contributions enhance the lives of others. We are professional, proactive, and committed to excellence. Our comprehensive benefits package includes:

Paid holidays and paid time off

401(k) with company match

Medical, dental, and vision coverage with company contribution

Paid short-term disability and life insurance

Qualifications

Bachelor’s degree preferred (or equivalent combination of education, experience, and training)

Minimum of 3 years of administrative experience with high attention to detail

Experience in HCV or similar roles preferred

Proficiency in Windows OS and MS Office (Word, Excel)

Valid Florida Driver’s License

Skills & Abilities

Strong communication and interpersonal skills

Ability to multitask and adapt quickly

Thrive in a fast-paced environment

Team-oriented with a positive attitude

Flexible and responsive to changing priorities

Quick learner with strong retention of workflows

Customer service mindset

Knowledge of virtual and paper recordkeeping

Accurate mathematical calculation skills

Bilingual skills a plus

Schedule

Monday - Thursday 8:00am-6:00pm

Work Location

Hybrid/Clearwater

Ready to make a difference? Apply today and become part of a team that’s committed to excellence and community impact.

Flexible work from home options available.