Job Description

Job Description

Overview

We’re looking for an entry-level, hands-on Tech Consultant to join our Miami IT team. This is a great launching pad for someone serious about getting into IT operations.

Key Responsibilities

1. Deskside Support: Provide first-line technical support to employees in the Miami office — basic troubleshooting, password resets, peripheral support, and walk-up assistance.
2. Imaging & Deployment: Assist with remote imaging of laptops, preparing machines for onboarding, and handling refreshes and returns.
3. Storeroom Management: Keep the IT storeroom organized — maintain inventory, label and track gear, and prep devices for deployment.
4. IT Closet Maintenance: Help maintain clean and orderly IT/network closets, ensuring proper labeling, cable management, and accessibility.
5. Warranty Claims: Process warranty claims for faulty devices, liaising with vendors and tracking resolution from start to finish.
6. Asset Management: Support hardware intake and return processes — logging, wiping, and updating inventory records.
7. Onsite Setups: Assist with workstation setups for new hires, set up new desks, conference room tech checks, and occasional AV support for meetings.
8. Escalation Support: Log and escalate issues to senior engineers when they fall outside of Tier 1 support.

Ideal Candidate Profile

1. Experience: 0–2 years in a technical support or IT helpdesk role (internships or certifications a plus).
2. Skills: Basic understanding of Windows OS, Office 365, and general hardware troubleshooting.
3. Mindset: Self-starter with strong attention to detail, organized, and comfortable working hands-on.
4. Soft Skills: Friendly and professional demeanor — you’ll be the face of IT for deskside support in Miami.

Nice-to-Haves

1. Familiarity with Microsoft Intune, Active Directory, or remote imaging tools
2. A+ or equivalent IT certification
3. Previous experience in a corporate or financial office environment

Company Description

Global company with fantastic culture!

Company Description

Global company with fantastic culture!